[cisco-voip] 7961G won't boot

[Chris Ward (chrward)]

Dan,

By chance did you perform a Factory Reset on this phone?

If you did, it is probably looking for a specific file called
"term61.default.loads" if your TFTP server is on a CUCM 5.X or later,
they may not contain this file. Check out CSCsb77202. To confirm, can
you get a packet capture from the phone booting and see what it is
trying to do?

If it is just looking for this file, I can probably provide it for you
to get the phone up and running.

Chris Ward 
Cisco Systems Inc. 
Customer Support Engineer
Unified Communication Infrastructure
Boxborough, MA 
9:00am - 6:00pm Eastern 
978-936-0217
chrward at cisco.com


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dan Letkeman
Sent: Monday, July 21, 2008 2:36 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7961G won't boot

Hello,

I have a 7961G that won't boot up.  It powers on via poe, shows the
cisco splash screen with the checkmark in the bottom left corner, then
shows the upgrading screen for a few seconds, then says error on the
upgrading screen, then goes back to the cisco splash screen and there
is a circle with a dot in the middle of it on the bottom left corner.

Is there anyway to fix this?

Thanks,
Dan.
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip