[cisco-voip] IPCC 5.0 Agent showing as reserved.

[Jonathan Charles]

Well, it depends if you have a Selected/Queued step in the script... I
think if a call is about to be presented to an agent, then the agent
goes reserved also...

Jonathan

On Tue, Jul 22, 2008 at 11:33 AM, Bill Talley <billt at aos5.com> wrote:
> I forgot about outbound calls showing up as reserved, so good catch on
> that one Jonathan.
>
> I believe the agent also goes into reserved state when the system is
> trying to distribute an inbound call to the agent.  If I'm not mistaken,
> the agent should go from reserved (call ringing in) to the talking state
> upon answering the call.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Tuesday, July 22, 2008 11:29 AM
> To: Nick
> Cc: cisco-voip at puck-nether.net
> Subject: Re: [cisco-voip] IPCC 5.0 Agent showing as reserved.
>
> It usually means they are on an outbound call... so IPCC puts them in a
> reserved state to prevent it from presenting calls to em....
>
>
>
> Jonathan
>
> On Tue, Jul 22, 2008 at 11:24 AM, Nick <csvoip at googlemail.com> wrote:
>> Can anyone tell me when an agent shows as reserved, what this means?
>>
>> IPCC 5.0
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>>
>>
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