[cisco-voip] Fwd: 7912
Ryan Ratliff
rratliff at cisco.com
Thu Jul 24 14:12:04 EDT 2008
What is the model number of the 7912 (cp-7912G vs cp-7912G-A)?
The older 7912 models were susceptible to excessive unicast and
broadcast traffic on the PC port (data vlan) which would cause the
phone to drop packets. This could appear as poor audio quality while
on calls or random resets of the phone. This is due to the software
switch implemented in the original phones. The later phones have a
hardware switch that corrects this problem.
If you don't have a 7912-A then open a TAC SR and RMA the phone. You
will receive a 7912A in return.
-Ryan
On Jul 24, 2008, at 8:45 AM, Aman Chugh wrote:
Anyone.
TIA
Aman
---------- Forwarded message ----------
From: Aman Chugh <aman.chugh at gmail.com>
Date: Jul 23, 2008 11:26 PM
Subject: 7912
To: cisco-voip at puck.nether.net
I am having voice quality issues ( voice breaking up ) lot of lost
packets when I see on IP Phone page for the last conversation.Phones
are connected to a non cisco switch (dlink). Phone load is 8.0.1 and
CCM is 4.2. No drops on the Qos policy ,complaints coming only one
site when talking on the wan with g.729.
Aman
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