[cisco-voip] CDR Processing - inhouse vs outsourced

[Miller, Steve]

Are you saying that 6.X will have the same CDR capability that our current 4.1 has?
 
One other quick question:  is 6.X an upgrade that can be performed on the same hardware or is it a completely fresh install where you import user data after the new server is built?
 

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

 

________________________________

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Wednesday, March 05, 2008 1:43 PM
To: Miller, Steve; jean-francois.guay at bell.ca; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CDR Processing - inhouse vs outsourced


The cutting of CDRs is still there....it's the processing that is, well, lacking, in any version. I guess it all depends on what you are trying to do.
 
If you are charging one flat rate for all LD, then it works fine. But there are different costs associated with overseas and overseas mobile phones. A true CDR/billing package will be able to load LD rates and carrier country codes for land/mobile phones and bill accordingly. 
 
 
Lelio
--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely
related to the amount of caffeine ingested in the last 30 minutes. 


	----- Original Message ----- 
	From: Miller, Steve <mailto:MillerS at DicksteinShapiro.COM>  
	To: Lelio Fulgenzi <mailto:lelio at uoguelph.ca>  ; jean-francois.guay at bell.ca ; cisco-voip at puck.nether.net 
	Sent: Wednesday, March 05, 2008 1:37 PM
	Subject: RE: [cisco-voip] CDR Processing - inhouse vs outsourced

	Why is CDR no longer part of Call Manager in 6.X ???  It works fine in 4.1.
	 

	Steve Miller
	Telecom Engineer
	Dickstein Shapiro LLP
	1825 Eye Street NW | Washington, DC 20006
	Tel (202) 420-3370| Fax (202) 330-5607
	MillerS at dicksteinshapiro.com 

	 

________________________________

	From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
	Sent: Wednesday, March 05, 2008 1:34 PM
	To: jean-francois.guay at bell.ca; cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] CDR Processing - inhouse vs outsourced
	
	
	There are plenty of outsourcing services that deal with much more delicate information than CDRs. Offshore help centres having access to customer databases with creditcard, healthcare, financial, etc. That being said, I'm sure part of the contract with any off-shore company will indicate the confidentiality of the data they are dealing with.
	 
	Of course, in the event a company goes bankrupt, all bets are off. The creditor will be able to sell everything, regardless of privacy policy in place. ;)
	 
	Lelio
	--------------------------------------------------------------------------------
	Lelio Fulgenzi, B.A.
	Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
	(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
	^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
	Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely
	related to the amount of caffeine ingested in the last 30 minutes. 
	

		----- Original Message ----- 
		From: jean-francois.guay at bell.ca 
		To: lelio at uoguelph.ca ; cisco-voip at puck.nether.net 
		Sent: Wednesday, March 05, 2008 1:26 PM
		Subject: RE: [cisco-voip] CDR Processing - inhouse vs outsourced

		Lelio,
		 
		What are your thoughts about the security/confidentiality issues surronding the transmission of the CDR files?
		 

________________________________

		De : cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] De la part de Lelio Fulgenzi
		Envoyé : 5 mars 2008 12:20
		À : Cisco Voyp List
		Objet : [cisco-voip] CDR Processing - inhouse vs outsourced
		
		
		There's been a lot of talk about CDR processing applications on the list as of late. I'm not too sure how much they cost or the amount of time that is required to set them up and maintain, however, something you should consider is outsourcing. We have been doing this for a number of years and find the service that we get to be efficient, cost effective and very flexible. We send them data every week and they provide us custom bills every billing period (about once a month). We then have an application in house that seperates the bills and emails them out as well as automatically making journal entries from the departments telecom budget.
		 
		If you are in the midst of looking at CDR processing applications, I would strongly suggest giving these guys a call to see if they can provide you with a service at a reasonable cost. I've already called them and they are ready to serve! I was ensured that they can provide service to US customers without any issues. 
		 
		The primary contact is:
		 
		Paul Valentini <mailto:paul.valentini at tsbsolutions.com>  (Manager, Information Services)
		TSB Solutions Inc. 
		115 - 5399 Eglinton Ave. West 
		Toronto, Ontario, Canada 
		M9C - 5K6 
		Phone: (416)622-7010 ext. 264 
		Fax:     (416)622-3540 
		www.tsbsolutions.com
		 
		Lelio
		--------------------------------------------------------------------------------
		Lelio Fulgenzi, B.A.
		Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
		(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
		^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
		Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely
		related to the amount of caffeine ingested in the last 30 minutes. 
		

	
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