[cisco-voip] Inbound H.323 calls stopped working with CCM 5.1.1-3126-1

[Erick Bergquist]

We did not get a sniffer trace (was remote sites) and outbound calls
worked but we did not try to register a phone to the publisher/primary
server which we had to reboot and make a call due to it being late on
a Friday, etc.  The primary and secondary server are on the subnet,
and the router could reach both servers with ping. I should have tried
to telnet to port 1720. There were about 3-4 remote sites who had
their main dial peer set to use the primary server also (one we had to
reboot) that also had calls failing until we adjusted the preferences
on the dial peers.  Is there a CSA log to see if CSA was blocking
something maybe?

Thanks

On Mon, Mar 17, 2008 at 9:25 AM, Ryan Ratliff <rratliff at cisco.com> wrote:
> Did you happen to get a packet capture of the failing calls?  If you
>  weren't seeing anything in the CCM traces it sounds like the gateway
>  wasn't even able to establish a TCP session with the server.
>
>  Did you test any outbound calls from a phone registered to that
>  subscriber out via the H.323 gateway?
>
>  -Ryan
>
>
>
>  On Mar 17, 2008, at 8:47 AM, Erick Bergquist wrote:
>
>  Hi,
>
>  Had an issue where inbound calls on a PRI stopped working to one
>  server, and routing calls to the other server worked.  Rebooting of
>  the one server solved the problem.
>
>  The CCM Detailed traces showed no sign of a inbound call occurring
>  (just normal keepalive messages in the traces, no H225, and they were
>  on detailed - I saw the gateway reset in the traces). All the services
>  were started and there were no errors in the application log that were
>  related besides a port on a VG224 trying to register which I
>  corrected.
>
>  The Call Manager version is 5.1.1-3126-1 (ES 26 I believe) and I
>  looked at the release notes for 5.1.1-4000 but it doesn't have a list
>  of what is resolved bug wise, and saids to use bug toolkit to see what
>  was fixed.  Does anyone know of a issue in this version that could
>  stop inbound H.323 calls to stop working and not show up in the
>  traces?
>
>  On the H.323 gateway, the q931 debugs showed the call come in, then a
>  delay with a recovery timer expired error. I reset the gateway on Call
>  Manager which had no effect.
>
>  Thanks, Erick
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