[cisco-voip] Error Message on Phone (firmware?)

[Jonathan Charles]

Also, you may want to span the port and capture TFTP traffic and see
if CCM is even responding... also, is it getting all the IP info it
should? Is this phone remote and is getting an IP addy on a scope that
doesn't have the right default gateway or doesn't have option 150 at
all?



Jonathan

On 3/20/08, Wes Sisk <wsisk at cisco.com> wrote:
> Reset the phone again and let it re-attempt TFTP operations.  If TFTP fails
> again, then check the phone to make sure it's getting TFTP address by your
> standard enterprise method.  Whether that be DHCP option 150, DNS query for
> ciscocm1 (dns server must be correct), or hard coded 'alternate tftp' on the
> phone.
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_0_9/p1devsup.html
>
> /Wes
>
> Miller, Steve wrote:
>
> I am getting this message every day from a particular phone.  We are running
> CM 4.1.(6) and the recent service release included a firmware update from
> 8.2.1 to 8.3.3.  I think it has something to do with the firmware, but we
> have only gotten 2 or 3 of these messages firmwide and that includes at
> least 1000 phones.  Should I try a "factory reset" on the phone to push the
> software or leave it alone?
>
>
>
> Critical::cmdc1.dsmo.com:Cisco CallManager:None
>
> EventID: 0xE0000003 (3) - Error: StationEventAlert - Station alert.
>
> TCP ProcessID: 1.100.132.4068
>
> Device Text: 9: Name=SEP00175A69D1A6 Load= SCCP41.8-2-1S TFTP Error
>
> Param1: 0
>
> Param2: 0
>
> App ID: Cisco CallManager
>
> Cluster ID: StandAloneCluster
>
> Node ID: IP ADDRESS APPEARS HERE
>
> Explanation: Station device sent an alert to Cisco CallManager.
>
> Recommended Action: Ensure that the configuration for identified device is
> proper..
>
> Time Received Wednesday, March 19, 2008 1:22:41 PM
>
> Policy DS_WINOSSPI-OS_FwdApplicationError(1.6)
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370| Fax (202) 330-5607
> MillerS at dicksteinshapiro.com
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