[cisco-voip] Softkeys Disable and Enable

[Kevin Dunn]

Thanks Wes,

unfortunately since upgrading to sr6...I haven't seen the issue come back.

Sorry
Kevin


On 3/20/08, Wes Sisk <wsisk at cisco.com> wrote:
>
> this can be intentional behavior when MTP allocation fails.  When a call
> requires and MTP and none are available CM has a service parameter to allow
> connecting the call anyway.  When the call is connected, all supplementary
> services (hold,conf.xfer) are disabled.
>
> does your call flow require mtp?  are you getting alarms for MTP, MRG, or
> MRGL exhausted?
>
> /wes
>
> Kevin Dunn wrote:
>
>  Greetings Running 4.1(3) sr3 with an upgrade to sr6 tonight to see f that
> will remedy this situation....
>
> We have three locations where teh on site receptionist receives outside
> calls and "occasionally" the transfer and conference softkeys are grayed
> out... you can "see them" but not activate them.  We have other sites that
> are designed similarly but ar working just wonderfully.
>
> Anyone ever experience this sort of behavior before?  I see that sr6 has
> repaired some softkey bugs and it is time for an upgrade anyways...still I
> hope someone has seen this before and there is an easier fix...if not I will
> let you all know how the upgrade goes.
>
> Kevin
>
> ------------------------------
>
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