[cisco-voip] Call Recording

[James Buchanan]

Zoom's CallRec solution does what they call Prerecording. Basically,
every user they needs record-on-the-fly is recorded, but the recording
is not saved unless the user hits Save. Additionally, the call may be
saved after the call is terminated for a period of time. 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Monday, March 31, 2008 7:38 PM
To: Hames, Joel; Christopher M. Bomba; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Recording

We are in the midst of evaluating Cistera's product - quick record is
one of 
their solutions and is likely something you could use.

The neat thing is that it is recording each and every call until it is 
disconnected, and commits the recording to storage only after you
initiate 
the quick record function. So, as long as you initiate the quick record 
before the call is terminated, you will have it recorded.

Their solutions are scalable, although they don't like (don't support) 
clustering of their devices. They would rather deploy one device that
meets 
all your needs.


P.S. I have not actually seen this work, I'm going by 'word of mouth'
and 
specs. But I would be surprised if they didn't deliver.




Lelio

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
----- Original Message ----- 
From: "Hames, Joel" <jhames at tamdistrict.org>
To: "Christopher M. Bomba" <cbomba at s4nets.com>;
<cisco-voip at puck.nether.net>
Sent: Monday, March 31, 2008 4:30 PM
Subject: Re: [cisco-voip] Call Recording


> Cistera's QuickRecord works quite well for us, and it was implemented
> for almost the same exact reason you discuss below.
>
> Joel Hames
> Senior Director, Information Technology
> Tamalpais Union High School District
> (415) 945-3798
> jhames at tamdistrict.org
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Christopher
M.
> Bomba
> Sent: Monday, March 31, 2008 1:19 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Call Recording
>
> I know this has been asked before a couple times, but can I get your
> recommendations on call recording software?  We have a need at a
couple
> of
> sites to give receptionist the ability to push a button and start
> recording
> a call in the event of a bomb threat.
>
> I don't want to use Live Record with Unity because that isn't very
> scalable
> and the settings are system wide.  Plus it is three buttons compared
to
> maybe one softkey or something for the call recording software.
>
> Thanks,
> Chris
>
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