[cisco-voip] CCM 4.3.1, CUE , Transferring directly to Voicemail box does not work

[Pat Hayes]

CUE 2.3.4 is not supported with CCM 4.3(1), CUE 3.1.2 is the first 
version to support it:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm

-------- Original Message  --------
From: "Steve G" <smgustafson at gmail.com>
To: "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net>
Subject: [cisco-voip] CCM 4.3.1, CUE ,	Transferring directly to 
Voicemail box does not work
Date: 5/3/2008 12:31 PM

> All,
> I'm doing my first CCM 4.3 install and I have run into a little 
> problem.  The Voicemail Profile mailbox mask does not seem to be working.
>  
> I have 3 digit extensions, and I would like to be able to transfer a 
> call directly to someones voicemail box using a CTI Route Point with a 
> DN of *XXX which is CFA to voicemail.  This same scenario has worked 
> flawlessly for me on 4.2 installs, but now that I am on 4.3 it doesn't work.
>  
> So if I call *XXX I get a message from CUE, that states "There is no 
> mailbox setup for this extension" because Callmanager is not sending the 
> correct digits.
>  
> the CUE version that I am using, which I have been using for the last 
> year is 2.3.4 and this has been successfully configured when integrated 
> with 4.2.
>  
> I have a cisco TAC case open on this and spent 3.5 hours on the phone 
> with the tac engineer yesterday.  Basically at the end of the 3.5 hours 
> we came to the conclusion that I stated in the first 5 minutes of 
> talking with him.  We seem to be hitting a bug.
>  
> His work around was rather than using a *, to use a number like 7XXX and 
> then update the e.164 number for each mailbox as 7<plus their extenion>.
>  
> Does anyone else have a CCM 4.3 install going?  My assumption is that it 
> would work the same whether using CUE or Unity.
>  
> Steve
> 
> 
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> 
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