[cisco-voip] CCM 4.3.1, CUE , Transferring directly to Voicemail box does not work

[Aman Chugh]

Steve,

You will me amazed with this group.  TAC is not "always" helpful. Wes and
Ryan are and they are on this group.

Aman


On 5/3/08, Steve G <smgustafson at gmail.com> wrote:
>
> Pat,
> I'm rather embaressed to say that I did not even realize that.  WOW, so
> this could be a reason that it is not working like the others have.  I'm
> curious as to why the TAC engineer would not recognize that right off the
> bat.
>
> Thanks for pointing this out.
>
> On Sat, May 3, 2008 at 11:19 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>
> > CUE 2.3.4 is not supported with CCM 4.3(1), CUE 3.1.2 is the first
> > version to support it:
> >
> >
> > http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/compatibility/cuecomp.htm
> >
> >
> > -------- Original Message  --------
> > From: "Steve G" <smgustafson at gmail.com>
> > To: "cisco-voip at puck-nether.net" <cisco-voip at puck.nether.net>
> > Subject: [cisco-voip] CCM 4.3.1, CUE ,  Transferring directly to
> > Voicemail box does not work
> > Date: 5/3/2008 12:31 PM
> >
> >
> >
> > >  All,
> > > I'm doing my first CCM 4.3 install and I have run into a little
> > > problem.  The Voicemail Profile mailbox mask does not seem to be working.
> > >  I have 3 digit extensions, and I would like to be able to transfer a
> > > call directly to someones voicemail box using a CTI Route Point with a DN of
> > > *XXX which is CFA to voicemail.  This same scenario has worked flawlessly
> > > for me on 4.2 installs, but now that I am on 4.3 it doesn't work.
> > >  So if I call *XXX I get a message from CUE, that states "There is no
> > > mailbox setup for this extension" because Callmanager is not sending the
> > > correct digits.
> > >  the CUE version that I am using, which I have been using for the last
> > > year is 2.3.4 and this has been successfully configured when integrated with
> > > 4.2.
> > >  I have a cisco TAC case open on this and spent 3.5 hours on the phone
> > > with the tac engineer yesterday.  Basically at the end of the 3.5 hours we
> > > came to the conclusion that I stated in the first 5 minutes of talking with
> > > him.  We seem to be hitting a bug.
> > >  His work around was rather than using a *, to use a number like 7XXX
> > > and then update the e.164 number for each mailbox as 7<plus their extenion>.
> > >  Does anyone else have a CCM 4.3 install going?  My assumption is that
> > > it would work the same whether using CUE or Unity.
> > >  Steve
> > >
> > >
> > >
> > >
> > > ------------------------------------------------------------------------
> > >
> > > _______________________________________________
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> > > cisco-voip at puck.nether.net
> > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > >
> >
>
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