[cisco-voip] IPCC Express

[Ed Leatherman]

Hi Holly,

For licensing purposes, any limitations as far as I know are tied to
individual concurrent agent seats. I think there may be a upper limit of 300
IVR ports/ concurrent agents but don't quote me on that. Licensing doesn't
look at the number of teams though.

>From a performance standpoint you would need to make sure your hardware is
specified big enough to support everything you want to do with it.. (number
of agents, call volume, etc) I know there are some internal tools that cisco
uses to determine this but i've never seen it available publicly. I bet
you're cisco account team to get it for you though.


On Mon, May 5, 2008 at 5:48 AM, Holly Crane <holicanmc at gmail.com> wrote:

> Hi everyone,
>
> I'm not terribly familiar with IPCC and I've already done some googling
> with no success.  Is there any way to find out if there is a limit to the
> number of teams, etc. that you can have with a particular version of IPCC
> express?
>
> Would such a thing be based on the version or does the license have an
> upper limit?
>
> Regards,
> Holly
>

-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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