[cisco-voip] CCM fantasy request list...

[Jonathan Charles]

I am willing to bet that most (if not all) the people on this board
have thrown their lot in with Cisco. We want Cisco to succeed because
their success and ours are tied, inextricably, together.

To that end, we want Cisco's products to be the best they can be. We
never want a customer to say to us, 'your kidding, I have to give up
core feature X if I get this system???' or worse, have to buy more
hardware to do it.

I want to be in a position to never have to say, 'no that isn't
supported in the new system...' and I have a LOT of customers with
giant sites that need full-scale giant PBX features, and remote sites
that need key system functionality. The goal here is to unify the
entire enterprise voice system, which means I need to support both
large-scale and small-scale deployments on the same system.

And we do that.

But if I have a customer that wants to page through the phone (cuz
they have that feature on their legacy PBX), and they have a bunch of
remote sites, they do NOT want to have to buy 30 or 40 servers to
support that feature... It is silly to even tell them that that is
what they would need to do. It also sends the sale straight to Avaya
or Nortel.



Jonathan

On Thu, May 8, 2008 at 1:36 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
>
> I respectfully disagree..
>
> When Cisco started out in this arena with the call manager product it was
> lacking many features that traditional PBX's had for years, it still is but
> getting much better because they're constantly adding features. They can't
> just throw up their collective hands and say a particular feature isn't
> valid, go buy another product. Now, there might be a business case or
> technical reason why or why not to include something, but thats a different
> story.
>
> I have a ton (literally) of traditional PBX and hybrid systems on campus
> right now that
> A) Have zone paging
> B) Can configure key system buttons
>
> I don't expect CCM to do everything, but putting in feature requests etc
> certainly doesn't hurt.
>
>
>
>
> >
> >
> > Lines:
> > UCCM is not a key system so don't complain about it not working like one.
> If you need a key system put in express. This product needs to scale to
> thousands and thousands of phones. Something a key system can not do.
> >
> > There are several products to accomplish paging. Again it is a PBX system
> that must scale to a very high number of devices. You know it does not do
> paging when you install it so if your customer needs that either put in the
> correct system like express or if they want paging purchase the correct
> third party product.
> >
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
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