[cisco-voip] IPCCX Extension ?

[TechGuy]

I am guessing that usually agents have just one extension, because the
typical agent is just that a agent and all they do is answer the phone.

However, agent extensions as I understand are typically limited and not
setup like regular extensions.  For example, can't be a shared line.  The
line is suppose to be set to max calls of 2 with 1 as the busy trigger, and
probably not suppose to be set to forward no answer to voicemail either.

Some of these I know, some of these things I assume.

We leverage IPCCX on a small scale for a IT helpdesk, and typically the
agents have two extensions.  One is their primary and one is for IPCC
calls.  This was done because of some of those limitations I mention
previously.

Can anyone confirm for me if my assumptions are correct or not regarding
agent extension, and if it is fairly common to do the two extension thing
like I have setup here or not.

Just making sure I am not living in a box with regard to how I have been
setting things up,

thanks,
dane
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