[cisco-voip] Odd unity voicemail problem

[Pat Hayes]

I'd suggest verifying what extension is actually being presented to 
Unity in both cases, using the call viewer tool. If they are coming in 
as the two different extensions, then the second one HAS to be defined 
somewhere in Unity, or that user would never get any message. Most 
likely bet is is an alternate extension defined. If they do make it to 
unity as the same extension, then it is likely something client side, 
like an inbox rule.

Josh Powers wrote:
> Rasim,
> 
>  
> 
> Thanks for the idea but when I look in unity, only the extension that 
> actually exists has a mailbox the translation pattern does not.  Any 
> other ideas?
> 
>  
> 
> Josh
> 
>  
> 
> *From:* Rasim Duric [mailto:rduric at uoguelph.ca]
> *Sent:* Friday, May 16, 2008 12:25 PM
> *To:* Josh Powers; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] Odd unity voicemail problem
> 
>  
> 
> This user probably has two voice mail boxes. His extension VBOX is 
> forwarded  (no copy) to his TP one.
> 
>  
> 
> Rasim Duric
> 
> Network Analyst (CCS)
> 
> University of Guelph
> 
> Guelph, N1G 2W1, ON
> 
> 519-824-4120x53146
> 
> rduric at uoguelph.ca
> 
>  
> 
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Josh Powers
> *Sent:* May-16-08 3:01 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Odd unity voicemail problem
> 
>  
> 
> Okay here is an odd one.  We are running unity 4.2 and Call Manager 
> 4.2.  We have one user who has a single line appearance on his phone and 
> a translation pattern (a common setup at our site).  When a call goes to 
> voicemail after having come in over the translation pattern unity works 
> properly.  The indicator light is illuminated and the voicemail appears 
> in his email box.  Now if a call comes in to the same phone but the 
> extension directly (not the translation pattern extension) and goes to 
> voicemail there is no indicator light and while the voicemail shows up 
> in his email it cannot be listened to on his phone.  Further if the 
> indicator light was on when the direct call came in and goes to 
> voicemail the indicator light will go off.
> 
>  
> 
> Any ideas?
> 
> Josh Powers
> 
> 
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