[cisco-voip] Looking for a call-management system

[Scott Voll]

Also you can look at Arc Solutions. their application does allow for
redundency and queuing of calls, etc.  we are currently using it for our
Receptionists.

Scott

PS.  we also use UCCx (IPCCx) for our helpdesks.  for a receptionist I might
go with ARC but I think the prices are going to run you about the same. UCCx
might be a little more.

On Fri, May 23, 2008 at 10:30 AM, James Buchanan <jbuchanan at ctiusa.com>
wrote:

>  You have a couple of options.
>
>
>
> Cisco's IPCC Express product gives you the capability to setup call queuing
> to route them efficiently to an appropriate agent. Cisco Unity would not be
> the appropriate product for this.
>
>
>
> Alternatively, if you are simply considering queuing calls for a
> receptionist, you might consider Cisco Business Attendant Console which has
> some call queuing capability.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Madziarczyk, Jonathan
> *Sent:* Friday, May 23, 2008 11:28 AM
> *To:* cisco voip
> *Subject:* [cisco-voip] Looking for a call-management system
>
>
>
> I'm looking for a product to manage our main phone line.  Currently it's
> just rings on a desk phone and we have a few people that answer it.  However
> we are cutting staff and at the same time receiving more calls (and more
> peak times where we get multiple calls at a time).
>
>
>
> We're running CCM and an AVST VM system.
>
>
>
> We could just put a call processor on there, but we're looking for a
> different solution.  I'm not really sure what the real name is, but one of
> those "your call will be answered in the order in which it was taken" type
> systems where it manages a queue of calls and would hopefully react to
> different situations (higher queueàadd more people's phones to answer,
> etc.)
>
>
>
> Unity is still an expensive option for us (but we might consider doing in
> just for the main lines if that's the solution).  Is the above idea solely a
> function of the call center product?
>
>
>
> Does anyone know if there are any reasonably priced 3rd party options out
> there?  Since this is handling our main line, we'd like to have something
> with some redundancy or failover.
>
>
>
> Any suggestions would be appreciated.
>
>
>
> JonM
>
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