[cisco-voip] Unity user name change and info store move problem

[Pat Hayes]

I think it'd be helpful for you to do some more tests to isolate the 
problem. You say if you change the user's name and ID (I assume this 
means exchange or AD alias?), then move the mailbox, you get this 
failure. What if you change the order around? What if you wait between 
steps? What if you just wait after making all of the changes? It takes 
time for Unity to pick up changes in AD/Exchange, it does not pick them 
up immediately. What if you change the name from Unity instead of ADUC 
(assuming that's what you are doing)?

Pennington, Craig wrote:
> I have found that when we change a user’s name and ID and move them to a 
> different information store in exchange, they can no longer check 
> voicemails from their phone.  It says their messages are currently 
> unavailable.  They still have VMO to fall back on which works fine.  We 
> have Unity 4.2, CCM 4.1.3sr5b and Exchange 2003.  If you move a user to 
> a different info store they work fine.  If you change their name and 
> user ID they work fine.  If you do both they stop working.  We had this 
> happen when we were on Unity 4.1(2) also but all users repaired when we 
> upgraded to 4.2.  I compared the subscriber record to the ones that had 
> the issue in the past and don’t see much difference.  Any ideas?
> 
>  
> 
> Craig Pennington
> Network Engineer
> *N*ational *C*ollegiate *A*thletic *A*ssociation
> cpennington at ncaa.org <mailto:cpennington at ncaa.org>
> www.ncaa.org <http://www.ncaa.org>
> 
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