[cisco-voip] Installing Cisco TSP Driver

[SullivanB at ajiusa.com]

I can control my modem via the Outlook Call menu item.  I just can’t select the Cisco IP phone or softphone application as my outbound line.

 

Brandon

 

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Tuesday, November 04, 2008 4:12 PM
To: Sullivan, Brandon; cisco at cips.nl; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Installing Cisco TSP Driver

 

Is the TSP itself actually working though – can you control devices via Microsoft Phone Dialer or TAPI Softphone from Julmar.com?

 

From: SullivanB at ajiusa.com [mailto:SullivanB at ajiusa.com] 
Sent: Tuesday, November 04, 2008 4:10 PM
To: Bennie Grant; cisco at cips.nl; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Installing Cisco TSP Driver

 

The service is started.  I can configure other telephony services provider there; just not the Cisco TSP item.

 

I have even tried to copy the registry settings and file folder in program folders for this program, but I still cannot configure it nor does it work.

 

Thanks,

Brandon

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Tuesday, November 04, 2008 4:04 PM
To: cips; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Installing Cisco TSP Driver

 

Also – make sure the “telephony” service in Windows is started?

 

 

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of cips
Sent: Tuesday, November 04, 2008 4:01 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Installing Cisco TSP Driver

 

Maybe a windows user-rights issue?

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of SullivanB at ajiusa.com
Sent: dinsdag 4 november 2008 20:58
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Installing Cisco TSP Driver

 

Hello all – I’m new to the list and administration of a CCM.

 

I am running Windows XP SP3.  I did a fresh installation of windows and installed:

 

Office 2007 SP1

IE7

Adobe

Other Miscellaneous Programs (should have no effect on telephony).

 

Then I installed Cisco TSP and Cisco IP Communicator.

 

At first, the Cisco TSP was working, I could dial from Outlook.  Now, however, I cannot.

 

I can see the Cisco TSP in Phone & Modem settings, but the configure button is grayed out.

 

I have tried uninstall and reinstall with no luck.

 

IP communicator is working fine.

 

It is not a server issue; both programs run fine from another machine.

 

Does anyone have any suggestions or even a starting point?  All troubleshooting advice I find advises to open the program and set the Trace level higher, but I cannot get that far.

 

Any help is appreciated!

 

Thank you,

Brandon 

 

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