[cisco-voip] : IPCC 4.0 Is it possible to send a prerecorded message to the called party (Ed Leatherman)

[Chris Hill]

Thanks Ed,

I am struggling with how to do this. It sounds like you are using a script
that does exactly what I need.

Would it be possible for me to use your script as a reference?

Chris Hill
Information Technology Center
Southwest Research Institute
Phone: (210) 522-3405
chill at swri.org


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Today's Topics:

   1. Re: IPCC 4.0 Is it possible to send a prerecorded	message to
      the called party (Ed Leatherman)
   2. Re: Media Termination Point (Peter Slow)
   3. Re: MoH Servers (Peter Slow)
   4. PRI Issue (FrogOnDSCP46EF)
   5. how to change CM 6.1 timezone (James Grace)
   6. Re: Media Termination Point (Jason Burns)


----------------------------------------------------------------------

Message: 1
Date: Tue, 18 Nov 2008 18:42:40 -0500
From: "Ed Leatherman" <ealeatherman at gmail.com>
Subject: Re: [cisco-voip] IPCC 4.0 Is it possible to send a
	prerecorded	message to the called party
To: "Bill Talley" <billt at aos5.com>
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>,
	"chill at swri.org" <chill at swri.org>
Message-ID:
	<94a1afde0811181542u2f7678d8l354191d797128028 at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

This is what I would do too, we're doing something like this when we need to
send certain callers out to a remote counselor on a cell phone... we hunt
through a list of numbers and call them until a counselor answers, listens
to the prompt, and presses a certain key to acknowledge it.

On Tue, Nov 18, 2008 at 5:32 PM, Bill Talley <billt at aos5.com> wrote:

>  I believe within the script you would define a 2nd contact. You would
have the default triggering contact, plus the 2nd contact you would use to
generate the outbound leg of the call.
>
> When defining the play prompt step you would select the 2nd contact you
created for the place call step instead of the default trigger contact for
the script.  That will play the prompt on the outbound call leg rather than
the inbound trigger leg.
>
> Hope that makes sense.  If not, or if that's not what you're looking for,
hopefully someone else might be able to explain it more precisely.
>
> Bill
>
> *** Sent from a mobile device with very tiny keys.  Please excuse my
typos. ***
>
>
>
-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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Message: 2
Date: Tue, 18 Nov 2008 18:50:19 -0500
From: "Peter Slow" <peter.slow at gmail.com>
Subject: Re: [cisco-voip] Media Termination Point
To: "Andre Beck" <cisco-voip at ibh.net>
Cc: cisco-voip at puck.nether.net
Message-ID:
	<53fc16d40811181550p505b45d5m871044bbb9a3c861 at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

Andre,
  Multicast MoH is not supported with MTPs or transcoders. CCM
probably allocated a unicast stream for your MTP.  when you placed the
PSTN leg of the call on hold and were usign an MTP, you got around
whatever was causing your Multicast MoH not to work by causing CCM to
use unicast. silence on hold indicates that the multicast RTP wasn't
makign it to the destination gateway, or that there was a
configuration problem on that gateway.

On Tue, Nov 18, 2008 at 9:47 AM, Andre Beck <cisco-voip at ibh.net> wrote:
> Hi,
>
> On Tue, Nov 04, 2008 at 03:42:19PM +0100, Tim Smith wrote:
>>
>> You would not typically require an MTP with a 2800 series gateway. It
will
>> support all the functions natively.
>>
>> So in short, your VAR has most likely done the right thing. Modern
gateway
>> in standard setup should not require an MTP. To be sure keep an eye on
RTMT
>> alerts / logs for increased Media resource list exhausted events though.
>
> I repeatedly stumbled over a certain situation where not having an MTP
> actually leads to a problem even with only Cisco C(U)CM and Cisco gateways
> involved. That is when
>
> * The CCM and Gateway are connected via H.323 (either as a simple gateway
>  or by mediation of a gatekeeper) and
> * Multicast MoH is configured.
>
> In this situation, the PSTN side of a call will not hear MoH but just
> receive silence unless the H.323 gateway is supplied with an MTP on the
> CCM side.
>
> I've seen this with 4.1.x and 5.x so far. With 5.x I had stability issues
> with the MTP stuff and disabled both MMoH and MTPs to get rid of it. A
year
> of patches later, maybe I should retry this.
>
> For more information, just scan back in this mailing list (archives), I
> think I posted more detailed versions of my MTP issues here.
>
> HTH,
> Andre.
> --
>   Real men don't make backups of their mail. They just send it out
>    on the Internet and let the secret services do the hard work.
>
> -> Andre Beck    +++ ABP-RIPE +++      IBH IT-Service GmbH, Dresden <-
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>


------------------------------

Message: 3
Date: Tue, 18 Nov 2008 18:57:19 -0500
From: "Peter Slow" <peter.slow at gmail.com>
Subject: Re: [cisco-voip] MoH Servers
To: "David Iverson" <cosmicmessenger at comcast.net>
Cc: cisco-voip at puck.nether.net
Message-ID:
	<53fc16d40811181557m65a291a1l455c143c8ff505e5 at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

David,
  Happy to help but we need some more information about your call
flow. Who is hearing the same music? where is this call from/to? Is
this between IP phones or IP phone and gateway etc...?  which side /
device did you change the audio source on?

The audio source on the Holding device takes precedence over the
common profile and will determine what audio source the _held_ party
is told to listen to.

-Peter

On Tue, Nov 18, 2008 at 5:44 PM, David Iverson
<cosmicmessenger at comcast.net> wrote:
> All:
>
> I believe itmay have something to do with the use of a Comon Profile for
the
> devices in this satellite location. Would anyone beable to confirm that?
>
> Thanks,
> -David
>
> ----- Original Message -----
> From: Wes Sisk
> To: David Iverson
> Cc: Ed Leatherman ; cisco-voip at puck.nether.net
> Sent: Tuesday, November 18, 2008 3:34 PM
> Subject: Re: [cisco-voip] MoH Servers
> Hi David,
>
> If it works for your phone that implies to me MoH is working properly. If
> CTI ports and CTI Route Points are configured properly but not invoking
the
> appropriate MoH source, then I would start with a reset of the CTI ports
and
> route points.
>
> /wes
>
> On 11/18/2008 4:24 PM, David Iverson wrote:
>
> Hi Wes:
>
> I did a drag/drop to the DropMOHAudioSourceFilesHere directory and all the
> requisite files were propogated. Now I have been able to make it work by
> changing my individual phone to that particular music source manually and
> resetting my phone. That's why I'm wondering if I maybe need to hit the
> Reset MoH Server option at the bottom of the MoH Audio Source
Configuration
> page. It's visible in the CTI_ ports and the JTAPI CCG, but wrong music
all
> the same.
>
> -David
>
> ----- Original Message -----
> From: Wes Sisk
> To: David Iverson
> Cc: Ed Leatherman ; cisco-voip at puck.nether.net
> Sent: Tuesday, November 18, 2008 3:13 PM
> Subject: Re: [cisco-voip] MoH Servers
> If you mean 'listed' in the web page - that is because both read the same
> database.
>
> However, IPVMSApp that acutally generates MoH reads the local MOH
directory
> under TFTPPath.  If file is not there locally on the server you will not
get
> the desired MoH.
>
> /wes
>
> On 11/18/2008 4:00 PM, David Iverson wrote:
>
> Hi Ed,
>
> I have a Pub/Sub setup. I logged into both systems and am able to see the
> new source listed. But I'll keep digging.
>
> Thanks,
>
> -David
>
> ----- Original Message -----
> From: Ed Leatherman
> To: David Iverson
> Cc: cisco-voip at puck.nether.net
> Sent: Tuesday, November 18, 2008 2:47 PM
> Subject: Re: [cisco-voip] MoH Servers
> Hi David,
>
> One thing that has tripped me up in the past is not uploading the file to
> all the MOH servers. make sure you load the file on all of them.
>
> On Tue, Nov 18, 2008 at 3:30 PM, David Iverson
<cosmicmessenger at comcast.net>
> wrote:
>>
>> Does anyone know if the MOH server(s) need to be reset when a MoH source
>> has been changed? I uploaded new music for an IPCC group, and the changes
>> are reflected in the configuration, but the old music is still playing.
>>
>> Thanks,
>> David
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
> ________________________________
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


------------------------------

Message: 4
Date: Wed, 19 Nov 2008 11:21:40 +1100
From: FrogOnDSCP46EF <ciscoboy2006 at gmail.com>
Subject: [cisco-voip] PRI Issue
To: cisco-voip at puck.nether.net
Message-ID:
	<92ed69a80811181621u7f423c97yd63158d7c0d145b5 at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

I have seen this issue many time.
Teleco is right there is no problem, you are righ tthere is no problem.

the issue is End-To-End - layer1 will only go up when there is a end to end
circuit up.

for example, if your router at one end is connected to a Teleco pabx and
your other end isn't then you won't see layer1 up.

I know its  strange but thats how I advise my customers and in a month I see
about 5-10 similar cases.


-- 
Smile, you'll save someone else's day!
Frog
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Message: 5
Date: Tue, 18 Nov 2008 20:34:08 -0500
From: "James Grace" <grace.jd at gmail.com>
Subject: [cisco-voip] how to change CM 6.1 timezone
To: CiscosupportUpuck <cisco-voip at puck.nether.net>
Message-ID:
	<449cb1210811181734y28f2e3cey992786b8e4af7b07 at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

I have a CM 6.1 that will not connect to a NTP source   so now im manually
configuring the time.  But i notice the the server timezone is wrong.

-- 
James Grace
CCVP CCNP CCNA MCSE MCDBA
System Engineer / Consultant
Email: grace.jd at gmail.com

MSN IM: grace.jd at gmail.com
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Message: 6
Date: Tue, 18 Nov 2008 21:28:54 -0500
From: "Jason Burns" <burns.jason at gmail.com>
Subject: Re: [cisco-voip] Media Termination Point
To: "Peter Slow" <peter.slow at gmail.com>
Cc: cisco-voip at puck.nether.net
Message-ID:
	<78d9bfc20811181828i61ed2c32gc57567b75eaf5209 at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

To add to that:

On your H.323 GW you need to add

ccm-manager music-on-hold

(yes - even if it's an H.323 GW. I don't know why this works, but I've used
it successfully before)

Sometimes you'll also need to add

ip multicast-routing

to the config as well.

Then when you put the PSTN leg on hold you can run

show ccm-manager music-on-hold

and check out the multicast stream packet count.

show ip mroute count

is also useful there.

On Tue, Nov 18, 2008 at 6:50 PM, Peter Slow <peter.slow at gmail.com> wrote:

> Andre,
>  Multicast MoH is not supported with MTPs or transcoders. CCM
> probably allocated a unicast stream for your MTP.  when you placed the
> PSTN leg of the call on hold and were usign an MTP, you got around
> whatever was causing your Multicast MoH not to work by causing CCM to
> use unicast. silence on hold indicates that the multicast RTP wasn't
> makign it to the destination gateway, or that there was a
> configuration problem on that gateway.
>
> On Tue, Nov 18, 2008 at 9:47 AM, Andre Beck <cisco-voip at ibh.net> wrote:
> > Hi,
> >
> > On Tue, Nov 04, 2008 at 03:42:19PM +0100, Tim Smith wrote:
> >>
> >> You would not typically require an MTP with a 2800 series gateway. It
> will
> >> support all the functions natively.
> >>
> >> So in short, your VAR has most likely done the right thing. Modern
> gateway
> >> in standard setup should not require an MTP. To be sure keep an eye on
> RTMT
> >> alerts / logs for increased Media resource list exhausted events
though.
> >
> > I repeatedly stumbled over a certain situation where not having an MTP
> > actually leads to a problem even with only Cisco C(U)CM and Cisco
> gateways
> > involved. That is when
> >
> > * The CCM and Gateway are connected via H.323 (either as a simple
gateway
> >  or by mediation of a gatekeeper) and
> > * Multicast MoH is configured.
> >
> > In this situation, the PSTN side of a call will not hear MoH but just
> > receive silence unless the H.323 gateway is supplied with an MTP on the
> > CCM side.
> >
> > I've seen this with 4.1.x and 5.x so far. With 5.x I had stability
issues
> > with the MTP stuff and disabled both MMoH and MTPs to get rid of it. A
> year
> > of patches later, maybe I should retry this.
> >
> > For more information, just scan back in this mailing list (archives), I
> > think I posted more detailed versions of my MTP issues here.
> >
> > HTH,
> > Andre.
> > --
> >   Real men don't make backups of their mail. They just send it out
> >    on the Internet and let the secret services do the hard work.
> >
> > -> Andre Beck    +++ ABP-RIPE +++      IBH IT-Service GmbH, Dresden <-
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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