[cisco-voip] IPCC Express Problem

[davidytk]

Dear all

 

I have configured CRS 4.01 with ICD service. I have created all the setting
and subscribe the ICD service with the phone. However when I login the ICD
service, it shows the following error.

 

"Unable to log you in due to a configuration error (phone is not associated
with the RMJTAPI Provider user ID). Contact your system administrator for
help"

 

I have already subscribed the ICD service on the extension. I can see the
user on the CRS.

 

Please help what is the problem is that.

 

Thanks

Best Regards

David

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