[cisco-voip] IPCC Express Problem

[Thomas Dupas]

Hi David,

The error code actually already explains what you have to do:
You published the service to the phone, but the RMJTAPI userid has no rights on the phone/SEP.
You therefore have to alter the permissions of the rmjtapi user, and give it controller to the desired hardphone (or multiple in case you use extension mobility)

Best Regards,

Thomas Dupas


On 22/11/08 13:18, "davidytk" <davidytk at netvigator.com> wrote:

Dear all

I have configured CRS 4.01 with ICD service. I have created all the setting and subscribe the ICD service with the phone. However when I login the ICD service, it shows the following error.

"Unable to log you in due to a configuration error (phone is not associated with the RMJTAPI Provider user ID). Contact your system administrator for help"

I have already subscribed the ICD service on the extension. I can see the user on the CRS.

Please help what is the problem is that.

Thanks
Best Regards
David



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