[cisco-voip] Voicemail/AA queries.

[Ryan West]

Drew,


A)     I think you can do this through the built in editor, you can at least have it kick out to the main voicemail number and login from there.

B)      Enable notifications for that mailbox, I'm not sure if you can notify multiple phones on a single voicemail, but you can notify multiple types of devices per voicemail.

C)      Voiceview express  http://www.uc500.com/uc-520-mobility-extension-voiceview-express-1

Voiceview is pretty sweet, you can manage prompts etc.. it's pretty much AvT through a GUI based TUI.  Sorry, I have filled my TLA quota for the response.

-ryan

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Drew Weaver
Sent: Tuesday, October 14, 2008 11:42 AM
To: 'cisco-voip at puck.nether.net'
Subject: [cisco-voip] Voicemail/AA queries.

Hi there.

I had a few real brief questions (sorry, I know).


A)     When a user dials into the AA is there a way to have the * key take them into the voicemail system and ask them what mailbox they want to login to?

B)      We are trying to setup our 'after hours paging' configuration. Currently if it is after hours and a user calls a message is played that says 'press 4 to leave a message' after they leave a message in the mailbox the system then calls the on-call technician and plays back the message they left.

a.       I created a group called on-call and added the on-call technicians to this group, I then added the on-call technicians notification information in their user setup.

b.      How can I tell CUE that if there is a message left in this VM box, that it needs to notify the people in that group? (I do not want it to notify the people in that group for every message they receive, only for the messages for that mailbox).

C)      Lastly, is there a visual voicemail method for CUE besides the phone (i.e. outlook integration?) I have it setup now where we can retrieve voicemails via IMAP but it would be swell if there was a better solution for that available in Unity Express.

Thanks all, and sorry to be such a pest.

-Drew
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