[cisco-voip] CDR for call analysis not billing

[Ed Leatherman]

Good question, the version I got with CCM 4 had the disc with it to install
it.

On Mon, Oct 20, 2008 at 12:57 PM, Matthew J. Hughes
<mattjhughes at gmail.com>wrote:

> I do have the 5 freebee licenses for IPCC Express, and I have a spare MCS
> server. Do i need to get the IPCC Software? Is that a purchase? if so why
> did they give me free licenses I cant use?
>
> Matt
>
>
> On Fri, Oct 17, 2008 at 1:25 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:
>
>> Matt,
>>
>> I'm not sure you could pull hold time out of CDR's.
>>
>> I know IPCC express can do what you need, its specifically aimed at small
>> call centers. You used to get a freebie 5 agent license with CUCM, not sure
>> if you still do or not might be worth checking the box. You'll need a
>> separate server for that even if you got the free license. You'd have an
>> upfront hardware and software cost plus incremental agent license cost.
>>
>> Arcsolutions.com might have something to do what you need to do too, i
>> think that product does some basic call queuing not sure about reports
>> though.
>>
>> Ed
>>
>> On Fri, Oct 17, 2008 at 4:11 PM, Matthew J. Hughes <mattjhughes at gmail.com
>> > wrote:
>>
>>> I have a few different departments that need to have a mini call center.
>>> They have 5-10 people answering calls and want to be able to get route calls
>>> dynamically to them get call metrics, etc..  We are running CUCM 6.1 and
>>> Unity Connection 2.  I can cobble together the call routing features they
>>> want and allow them to turn them on and off. But the CDR  information
>>> perplexes me abit.  Length of Hold Time,  number of Busy Calls are not
>>> logged by my Call Accounting server as it is more oriented for billing
>>> rather then call metrics.  Is there a Cisco Software that will fit this
>>> nitch? Or is there only a Call Center product I would have to buy for 5000
>>> agents and use for only 10?  Also I have looked into rolling my own CDR
>>> analysis tool but dont want to reinvent the wheel if there is already a good
>>> tool to do all of this. Thanks for the help.
>>>
>>> Matt
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
>> --
>> Ed Leatherman
>> Assistant Director, Voice Services
>> West Virginia University
>> Telecommunications and Network Operations
>>
>
>


-- 
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations
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