[cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

[Micah Bennett]

Thanks Adam.  That is great great news.......What a huge P I T A!!!!!!!!

 

We have 120 agents, 60+ CSQs, 60+ Skills, 90+ application triggers.  No
plans for a rebuild (upgrade) any time soon, but at least I know what to
plan for.  

 

I know one thing I can plan on when the time comes is for my executives
to be yelling and wondering why they didn't get avaya.

 

Micah

 

 

From: adam.blomfield at gmail.com [mailto:adam.blomfield at gmail.com] On
Behalf Of Adam
Sent: Wednesday, October 22, 2008 2:32 PM
To: Micah Bennett
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

 

There is no upgrade path for UCCX. The only things you can migrate are
your scripts (if they convert correctly) and your prompts. The "upgrade"
process is a complete system rebuild. The OS changes from 2000 to 2003,
so you have to format the box and start over or, as you suggested, use
new hardware. Once that is done you have to reconfigure agents "IPCC
Extension" (formerly known as ICD extension). You also have to
reconfigure all agents, skills, skill assignments, resource groups and
CSQs in UCCX, along with your port groups, triggers and applications. As
you can see screenshots are going to be your best friend. This is hardly
a process that can be called an "upgrade".

-Adam

On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <mbennett at als-xtn.com>
wrote:

Hello all

Just doing a little research on the upgrade options for our system.

I have the compatibility matrix for both call manager and ipcc express.

The call manager matrix shows the support to and from upgrade paths
using the DMA tool or direct upgrade.

I know that it is mostly a new install because of moving form
windows/sql to linux/Informix.  The DMA tool just helps bring over your
data so its not a 100% scratch rebuild.

What about the IPCC versions.  The matrix does not seem to show the same
to and from data.

It looks like the IPCC express systems continue to use Windows for their
OS.  Is this correct?

Does anyone have a link to any document that shows the supported and
tested upgrades from one IPCX version to another?

For the group members that have done a full system upgrade, did you
upgrade a live system or purchase new hardware to put the upgrade on.  I
would assume that using new hardware is the best way to have the least
impact on a working system.  I imagine that a full upgrade of all
systems is going to take a few days, and not a few hours in the
maintenance window.  We have to be especially careful because we are a
24x7x365 call center.

Thanks

Micah Bennett

Telecommunications Admin

Automated License Systems


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