[cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x

[Voice Noob]

UCCX 7.0 works with CUCM 6.x and 7.x

On Wed, Oct 22, 2008 at 2:57 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> We have the "High availability" feature so what we did was take down the
> secondary node, and rebuilt on that hardware. This worked well for us.
>
> You also need to be careful of your call manager versions, we had to
> upgrade that at the same time which increased our downtime quite a bit. I
> can't remember if there is a version of UCCX that works with both CUCM 4 and
> 5/6/7.
>
>
> On Wed, Oct 22, 2008 at 3:38 PM, Micah Bennett <mbennett at als-xtn.com>wrote:
>
>>  Thanks Adam.  That is great great news…….What a huge P I T A!!!!!!!!
>>
>>
>>
>> We have 120 agents, 60+ CSQs, 60+ Skills, 90+ application triggers.  No
>> plans for a rebuild (upgrade) any time soon, but at least I know what to
>> plan for.
>>
>>
>>
>> I know one thing I can plan on when the time comes is for my executives to
>> be yelling and wondering why they didn't get avaya.
>>
>>
>>
>> Micah
>>
>>
>>
>>
>>
>> *From:* adam.blomfield at gmail.com [mailto:adam.blomfield at gmail.com] *On
>> Behalf Of *Adam
>> *Sent:* Wednesday, October 22, 2008 2:32 PM
>> *To:* Micah Bennett
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x
>>
>>
>>
>> There is no upgrade path for UCCX. The only things you can migrate are
>> your scripts (if they convert correctly) and your prompts. The "upgrade"
>> process is a complete system rebuild. The OS changes from 2000 to 2003, so
>> you have to format the box and start over or, as you suggested, use new
>> hardware. Once that is done you have to reconfigure agents "IPCC Extension"
>> (formerly known as ICD extension). You also have to reconfigure all agents,
>> skills, skill assignments, resource groups and CSQs in UCCX, along with your
>> port groups, triggers and applications. As you can see screenshots are going
>> to be your best friend. This is hardly a process that can be called an
>> "upgrade".
>>
>> -Adam
>>
>> On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <mbennett at als-xtn.com>
>> wrote:
>>
>> Hello all
>>
>> Just doing a little research on the upgrade options for our system.
>>
>> I have the compatibility matrix for both call manager and ipcc express.
>>
>> The call manager matrix shows the support to and from upgrade paths using
>> the DMA tool or direct upgrade.
>>
>> I know that it is mostly a new install because of moving form windows/sql
>> to linux/Informix.  The DMA tool just helps bring over your data so its not
>> a 100% scratch rebuild.
>>
>> What about the IPCC versions.  The matrix does not seem to show the same
>> to and from data.
>>
>> It looks like the IPCC express systems continue to use Windows for their
>> OS.  Is this correct?
>>
>> Does anyone have a link to any document that shows the supported and
>> tested upgrades from one IPCX version to another?
>>
>> For the group members that have done a full system upgrade, did you
>> upgrade a live system or purchase new hardware to put the upgrade on.  I
>> would assume that using new hardware is the best way to have the least
>> impact on a working system.  I imagine that a full upgrade of all systems is
>> going to take a few days, and not a few hours in the maintenance window.
>> We have to be especially careful because we are a 24x7x365 call center.
>>
>> Thanks
>>
>> *Micah Bennett*
>>
>> Telecommunications Admin
>>
>> *Automated License Systems*
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
> --
> Ed Leatherman
> Assistant Director, Voice Services
> West Virginia University
> Telecommunications and Network Operations
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20081022/f19a5ea4/attachment.html>