[cisco-voip] CUCM 6.1.2 possible bug !!!

Thu Oct 23 10:23:35 EDT 2008

thanx ryann..

yup, i'm aware of that, and in the case this things repeat, we'll need to
open a TAC case..

at the time, we're just monitoring situation in the next period..

i suppose i woudn't be polite to open a case based on " it didn't work, not
it works "..

so if it happen' again, we'll know what to do..

i was just wandering maybe somebody noticed something like this before and
reported it, beacuse it is ubnormal behaviour ( happend on several branch
offices an dcentral one )..

:-)..

regards..

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

  _____  

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, October 23, 2008 4:18 PM
To: 'Djokic Sinisa'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUCM 6.1.2 possible bug !!!

The default tracing is Error level which won't be of much use I'm afraid.

If you really want you can open a TAC SR and upload whatever traces you
have, the application and system logs from your servers, and some examples
of calls that failed (including calling/called numbers).   Maybe there will
be some hints in there for things like route lists unregistering, etc.

-Ryan 

  _____  

From: Djokic Sinisa [mailto:sdjokic at mds.rs] 
Sent: Thursday, October 23, 2008 10:10 AM
To: 'Ryan Ratliff'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUCM 6.1.2 possible bug !!!

at that time ( few hours ago ), just default trace settings were
configured..

so they are the only one we can collect from those critical moments..

can they do any good?..

thanx..

regards..

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

  _____  

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, October 23, 2008 3:59 PM
To: 'Djokic Sinisa'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CUCM 6.1.2 possible bug !!!

Did you happen to gather any CCM traces from the time when the calls were
failing?  

Without these it is impossible to determine what was happening.

-Ryan 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Djokic Sinisa
Sent: Thursday, October 23, 2008 9:54 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUCM 6.1.2 possible bug !!!
Importance: High

hi group..

is there any reported bug or strange behaviour in CUCM 6.1.2..

the situation is as follows:

we have 6.1.2 cluster on 7835 and SRST routers on remote locations..

all the central and remote site gateways are h.323..

everything worked fine for 3 months..

in one moment all PSTN calls from central site and few of SRST sites ( each
site using it's local h323 gateway ti get PSTN ) started to fail..

after the PSTN number was dialed, nothing happend for a while and then fast
busy signal occured..

all incoming calls worked fine..

it looked like no calls are getting to gateways at all..

also no calls through h.323. trunk worked as well..

after callmanager service was restarted on both servers ( pub and sub ) it
looks everything worked..

any ideas?..

thanx..

regards..

Sinisa Djokic 

System Engineer
CCNP,CCDA,CQS-CWLDS,CS-CIPTDS,CS-CIPCCES Cisco Certified

MDS Informaticki inzenjering
Bul. Arsenija Carnojevica 170
11070 Novi Beograd, Serbia
Tel: +381 11 2015 200, 2015 273
Fax: +381 11 3194 954
www.mds.rs
sdjokic at mds.rs

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