[cisco-voip] Cisco TSP not showing any lines

[Ryan Ratliff]

Have you looked at the TSP logs on the PC?  Make sure you reboot  
after install and after configuring the TSP settings.

-Ryan

On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:

We just upgraded to 6.1.2. I have updated the TSP on my user’s  
machines but I can’t get TSP to show any lines, I have the user  
account associated with the phone, and they are in the Standard CCM  
End Users and Standard CTI Enabled Groups, I also added them to  
Standard CTI allow control of all devices for testing yet the lines  
still will not enumerate when I go to call contact in outlook or in  
another piece of software we use that monitors caller id for  
integration with our Client Database. TAC doesn’t support the outlook  
integration and I’m not sure how I can get this figured out, does  
anyone have any ideas of how to fix or how to word to TAC to get them  
to help.

Thanks again!





Matthew Loraditch
10944 Beaver Dam Road, Suite A
Hunt Valley, Maryland  21030
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
Support Issue? Email support at heliontechnologies.com for fast assistance!



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