[cisco-voip] Cisco TSP not showing any lines

[Voice Noob]

NOPE.

On Thu, Sep 18, 2008 at 9:19 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Ok did that and still no dice, Lots of more detailed debugs now, if I
> send the debugs to TAC, will they help, I Just want to be able to see the
> lines as I am pretty sure what we need will work if I can do that. I don't
> care about actually being able to manipulate the phone or using outlook
> click to call
>
>
>
>
>
> *Matthew Loraditch*
> 10944 Beaver Dam Road, Suite A
> Hunt Valley, Maryland  21030
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Matthew Loraditch
> *Sent:* Thursday, September 18, 2008 10:09 AM
> *To:* Ryan Ratliff
>
> *Cc:* cisco-voip at puck-nether.net
> *Subject:* Re: [cisco-voip] Cisco TSP not showing any lines
>
>
>
> Did reboot after install, did not reboot after changing settings, so trying
> that now, also have enabled detailed traces on the tsp
>
>
>
>
>
> *Matthew Loraditch*
> 10944 Beaver Dam Road, Suite A
> Hunt Valley, Maryland  21030
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
> *From:* Ryan Ratliff [mailto:rratliff at cisco.com]
> *Sent:* Thursday, September 18, 2008 10:07 AM
> *To:* Matthew Loraditch
> *Cc:* cisco-voip at puck-nether.net
> *Subject:* Re: [cisco-voip] Cisco TSP not showing any lines
>
>
>
> Have you looked at the TSP logs on the PC?  Make sure you reboot after
> install and after configuring the TSP settings.
>
>
>
> -Ryan
>
>
>
> On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:
>
>
>
> We just upgraded to 6.1.2. I have updated the TSP on my user's machines
> but I can't get TSP to show any lines, I have the user account associated
> with the phone, and they are in the Standard CCM End Users and Standard CTI
> Enabled Groups, I also added them to Standard CTI allow control of all
> devices for testing yet the lines still will not enumerate when I go to call
> contact in outlook or in another piece of software we use that monitors
> caller id for integration with our Client Database. TAC doesn't support the
> outlook integration and I'm not sure how I can get this figured out, does
> anyone have any ideas of how to fix or how to word to TAC to get them to
> help.
>
> Thanks again!
>
>
>
>
>
> *Matthew Loraditch*
> 10944 Beaver Dam Road, Suite A
> Hunt Valley, Maryland  21030
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
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