[cisco-voip] Cisco IP Phone Agent - configuration help

[Rasim Duric]

We do have two IP Phone services created for our IP Phone agents, i.e. one
for each CRS server IP.

If the primary (master) server is down the IP phone agents are able to
manually login to another server when this secondary server becomes the
master. You're procedures would instruct the agents to login into another
server (service on the phone) if they were not able login into the first
CRS server. The agents would get some error messages on their phones if
they are not able to login.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Friday, April 03, 2009 12:22 PM
To: Ed Leatherman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco IP Phone Agent - configuration help

Thanks Ed

I did find some clearer information in the CAD install guide.  I am a bit
confused about one statement:

"If you have a redundant system, you should create two IP Phone services,
one for each IPCC Express engine server IP address."

Since I have a HA deployment, do I need to create two services, one for
each CRS Server IP?

If I do create two, do I assign both to the phone, and how does the agent
know which one to select since they are not aware of what server may be
running as the primary at a given time.

Also it appears that this service is located on the CRS servers instead of
the CM servers like the Ext Mobility service.

The document provides the below example.

Service URL. Enter the URL for the service. For example:
http://192.168.252.44:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

where:
│ 192.168.252.44 is the IP address of the machine where the IP Phone
Agent service is loaded
│ 6293 is the Tomcat webserver port (if 6293 is not the port number, check
the port parameter in the file C:\Program
Files\Cisco\Desktop\Tomcat\conf\server.xml for the correct value.)
│ ipphone/jsp/... is the path to the jsp page under Tomcat on the machine
where the IPPA service is loaded

NOTE: You will not find a file called IPAgentInitial.jsp at this location;
there will be a file called IPAgentInitial.class, which contains the
implementation of the .jsp file.

On my CRS servers, when I look for service file, the path is not exactly
as mentioned in the example.  Do I need to use the example form or the
actual path on my server?

Micah Bennett
Telecommunications Admin
Active Outdoors

-----Original Message-----
From: Ed Leatherman [mailto:ealeatherman at gmail.com]
Sent: Friday, April 03, 2009 10:11 AM
To: Micah Bennett
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco IP Phone Agent - configuration help

Doesn't require an outage to turn on that I can remember. The service
URL and configuration for the CM side of things should be in the CRS
docs, if I get a chance to dig it up I will pass it along but you
should be able to find it, probably not in the main crs administrator
guide its probably in the CAD install guide or something similar.

IP phone will of course need associated with your rmjtapi user.

You will also need a user account called "telecaster" that will need
to be associated with the IP Phone. the setup info for this account
should be with the other configuration instructions. I think the
password for that account is also "telecaster"

Those are the only things I can remember offhand.

On Fri, Apr 3, 2009 at 10:40 AM, Micah Bennett <mbennett at als-xtn.com>
wrote:
> Hello All
>
> CCM 4.2(3)
>
> CRS 4.0(5) Premium
>
> In our current deployment, we use extension mobility and all call center
> agents use Cisco Agent Desktop (6.1.4.5) to connect to the CRS system
for
> calls.
>
> I have a new group of agents coming on in a few weeks that need to use
the
> Cisco IP Phone Agent option instead of the CAD software.  Their phones
will
> be on my network, but their PCs will not be.
>
> I need some direction on setting this up.
>
> I assume the service has to be enabled on the Call Manager so that I can
> assign it to my 7940 phones.  I can't seem to find any directions on how
to
> do this.
>
> Is that the main part?  I understand from my previous post that running
some
> agents on CAD and some on IPPA should not be a problem.  They all show
up
> the same for the supervisor view and have similar options (on phone and
> software).
>
> Does turning on any of this stuff such as the service, require a reboot
or
> outage of the systems.  If so, I will need to coordinate that for the
off
> hours.
>
> Thanks in advance for your help.
>
> Micah Bennett
>
> Telecommunications Admin
>
> Active Outdoors
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>



--
Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations

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