[cisco-voip] MWI Request Pending ON

Tue Apr 7 15:24:54 EDT 2009

We had this happen two weeks ago, and we resolved it by:
1) Going into the Unity Diagnostic tools and using DOHPropTest
2) Opening MailUsers-> kstallcop-> AVP_SWITCH_ID and making sure the value for that user matches the Integration ID in the Telephone Integration Manager-> Properties for the Unity Server
3) Once those two IDs match we did a full resync and everything worked again.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Steven Sarte
Sent: Tuesday, April 07, 2009 3:17 PM
To: Pat Hayes
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MWI Request Pending ON

CallManager 6.1 Unity 5.0

Unity states it's on ON.

Checked CSS, no issue.

As for Event Viewer I do see this, which is still happening for two users.

Event Type:	Warning
Event Source:	CiscoUnity_Notifier
Event Category:	Run
Event ID:	1008
Date:		2/18/2009
Time:		4:04:19 PM
User:		N/A
Computer:	SWUNITY01P
Description:
Received message event eNOTIFYQ_ACTION_MSG_NEW [2] on NotifyQ for user
cn=kstallcop,cn=Recipients,OU=YORK,O=York Insurance Services Group who
is not monitored.  No MWI or notifications will occur for this user.
To correct, perform a resync of all mailusers with UTIM: go to the
Properties tab of your integration and press the Resynchronize button.

Thanks,
Steven

On Tue, Apr 7, 2009 at 2:18 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
> Ok but, that's time stamped yesterday. I was asking if any events were
> thrown within a minute or two of you forcing a resync on a user. In
> any case, you said you have traces that show Unity dialing out the
> MWI, so that rules out a lot.
>
> That really comes down to a ccm config problem. You said you checked
> CSSs, but it is probably time to go back. Specifically, you need to
> verify that:
>
> 1. Unity voicemail ports have a CSS that contains the partition of the
> MWI on/off code
> 2. The MWI on/off code has a CSS that contains the partition of
> whatever phones you are trying to light.
>
> If you have to make any changes, you'll need to restart Unity to get
> the ports to re-register. If that doesn't get you anywhere, probably
> time to open a TAC case.
>
> On Tue, Apr 7, 2009 at 1:18 PM, Steven Sarte <steven.sarte at gmail.com> wrote:
>> This was the error which is now fixed because of ACL's were blocking
>> access to the domain controller.
>>
>> Event Type:     Warning
>> Event Source:   CiscoUnity_DSAD
>> Event Category: Warning
>> Event ID:       1017
>> Date:           4/6/2009
>> Time:           1:17:52 PM
>> User:           N/A
>> Computer:       UNITY01P
>> Description:
>> The Cisco Unity service that monitors Active Directory (AvDSAD) is
>> skipping a synchronization cycle because it failed to connect to
>> domain controller XXXXXXXSDC1.york-claims.com. Ensure that the server
>> is accessible and is configured as a domain controller, and that no
>> DNS issues exist. The service has failed to connect to this domain
>> controller for 14 consecutive synchronization cycle(s). After 15
>> consecutive failed connection(s), The Cisco Unity service that
>> monitors Active Directory (AvDSAD) will attempt to connect to a
>> different domain controller.
>>
>> Diagnostic Info:
>>
>> Domain Controller: XXXXXXXDC1.york-claims.com
>> Binding String: LDAP://XXXXXXXXDC1.XXXXXXXXX.com:389/ROOTDSE
>> Error Code: ERROR_DS_UNAVAILABLE
>> Description: The directory service is unavailable.
>>
>> I do have traces from CM and I see that Unity does contact callmanager
>> to set the MWI.
>>
>> Thanks,
>> Steven
>>
>> On Tue, Apr 7, 2009 at 12:05 PM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>> What did you find in the application event log? Hit the manual
>>> refresh, wait a minute or two, and see what warnings or errors were
>>> generated.
>>>
>>> On Tue, Apr 7, 2009 at 11:04 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>> We did have this issue with the Unity box not able to communicate to
>>>> the Active Directory because of ACL's which our security group
>>>> implemented but we took care of that.
>>>>
>>>> I deleted a user from Unity and recreated the account still didn't work.
>>>>
>>>> Thanks,
>>>> Steven
>>>>
>>>> On Tue, Apr 7, 2009 at 10:12 AM, Pat Hayes <pat-cv at wcyv.com> wrote:
>>>>> Always a good idea to start in the application log and look for
>>>>> warnings or errors. There are a few possible causes for this condition
>>>>> and most/all of them throw a vaguely useful event.
>>>>>
>>>>> On Tue, Apr 7, 2009 at 9:44 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>> I have an update on this, Indicator Lamps states ON in Unity but no
>>>>>> light on the phone.
>>>>>>
>>>>>> Thanks,
>>>>>> Steven Sarte
>>>>>>
>>>>>> On Tue, Apr 7, 2009 at 9:38 AM, Steven Sarte <steven.sarte at gmail.com> wrote:
>>>>>>> I'm having this situation for a new site we just brought up the MWI
>>>>>>> lights aren't working.  In Unity it just states MWI Request is pending
>>>>>>> ON.  Tripled checked CSS, not the issue.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Steven Sarte
>>>>>>>
>>>>>> _______________________________________________
>>>>>> cisco-voip mailing list
>>>>>> cisco-voip at puck.nether.net
>>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>>
>>>>>
>>>>
>>>
>>
>
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