[cisco-voip] ipod touch + zimbra + unity connection

[Fuermann, Jason]

That may be the bug, but in our case we weren't using connection, just straight exchange. I just figured that it was something similar

-----Original Message-----
From: Pat Hayes [mailto:pat-cv at wcyv.com] 
Sent: Monday, April 13, 2009 10:04 AM
To: Fuermann, Jason
Cc: Lelio Fulgenzi; cisco-voip voyp list
Subject: Re: [cisco-voip] ipod touch + zimbra + unity connection

I think Jason is talking about CSCsg02425, where Apple Mail wouldn't
work with early versions of connection.

I'm not familiar with Zimbra, is it basically a relay that sits
between (in this case) Connection and the ipod? Is the ipod not able
to directly connect via IMAP?

Anyways, whichever client is doing the IMAP, you could take a look via
a packet capture to see what is going on, perhaps compare with a
conventional client? Just filter on IMAP in wireshark (assuming
non-ssl).

There is a list of tested/supported clients and the iphone/ipod
touch/zimbra are not on it (yet):

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.htm

...time to talk to your account team?

On Mon, Apr 13, 2009 at 9:58 AM, Fuermann, Jason <JBF005 at shsu.edu> wrote:
> I typoed, meant to say "they just wouldn't see the messages". Also I asked
> one of our server admins if he remembered the issue, and he said it was that
> mac mail (or whatever programs mac's use) didn't like the content type.
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Fuermann, Jason
> Sent: Monday, April 13, 2009 8:34 AM
> To: 'Lelio Fulgenzi'; cisco-voip voyp list
> Subject: Re: [cisco-voip] ipod touch + zimbra + unity connection
>
>
>
> I don't know about zimbra, but if I remember correctly exchange marked
> voicemail in a special way that Mac's did not like (they just would see the
> messages). That's my shot in the dark.
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
> Sent: Saturday, April 11, 2009 12:50 AM
> To: cisco-voip voyp list
> Subject: [cisco-voip] ipod touch + zimbra + unity connection
>
>
>
> Ok, shot in the dark here:
>
> We're using unity connection, and I got Zimbra client configured to download
> voicemail as an external account. It works great.
>
> Unfortunately, when I try to use my IPod touch, it doesn't download voice
> messages. It will download any email message sent to that voicemail box, but
> that's it.
>
> The Zimbra server actually exports the external folder so it's viewable by
> any iMAP client, which I have confirmed works with other clients (except
> Outlook).
>
> I have a suspicion it has something to do with either the way the iPod
> retrieves the mail or the Exchange emulator. I'm hoping that testing Outlook
> will confirm it's just the iPod touch so we can focus on that.
>
> Any ideas?
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
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