[cisco-voip] prefix access code 0 in ccm service parameter upsetting unity VM

[Voice Noob]

Well of course they don't want to use the edit dial. They just "want it to
work". I don't have it in the missed call directory now but in CUPC I can
use an application dial rule to add it before it goes to call manager. I was
wanting to know there was something similar to that.

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, April 20, 2009 9:09 AM
To: Voice Noob
Cc: 'Wes Sisk'; 'FrogOnDSCP46EF'; 'cisco-voip voyp list'
Subject: Re: [cisco-voip] prefix access code 0 in ccm service parameter
upsetting unity VM

You have the EditDial softkey you can use from the phone or you have  
to use the parameters mentioned before to get the 91 prefixed when  
the call goes to the phone in the first place.  This is how you get  
it into the missed/received call directories.

-Ryan

On Apr 20, 2009, at 9:41 AM, Voice Noob wrote:

Has there been any new service parameter change to allow Prefix of an  
access code for calls coming from the phone directory? I cannot  
prefix 91 in the caller-id from the gateway because of our CRM  
integration. I want to prefix 91 when a user dials from the missed  
call log. I am looking for something similar to application dial  
rules with CUPC. In fact it works fine from CUPC because I prefixing  
91 when I call out from it but some users still want to use the hard  
phone.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Friday, April 17, 2009 12:50 PM
To: FrogOnDSCP46EF
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] prefix access code 0 in ccm service  
parameter upsetting unity VM



In 7.x those parameters were split out by protocol type so you could  
select to prefix on SCCP, h323, SIP, and MGCP indepenendently.   
However, both phones and unity use SCCP.

one possible creative solution would be to use SCCP to register  
phones but use SIP to register unity (or vise versa).  Then you could  
use the protocol specific parameters to get the desired behavior.

/Wes

On Friday, April 17, 2009 12:32:04 PM, FrogOnDSCP46EF  
<ciscoboy2006 at gmail.com> wrote:

I have got a production ccm-v6 and when I prefix 0 for missed calls  
in ccm service parameter it works fine. the phones are able to  
prepend '0'/access code and dial missed call directly.
The problem is when call coming from PSTN to a DN and DN doesn't  
answer then it goes to VM - that also work but the problem is when  
the DN checks voicemail - the Cisco lady speaks out "Message received  
from "0"+8 digit local number blah".
Is there in Unity or Unity connection some parameter which makes  
cisco lady to speak only 8 digit ANI and not the prepended '0' (ccm  
service parameter)?

I have found this a normal behaviour but just want to know if there  
is any option to fix this.
i've tried putting ANI xxxxxxxx on Hunt pilot but it is not  
accepteble solution as there are mobile 10 digit and national 11  
digits numbers too.

however, if i remove my pstn access code from ccm service parameter  
and then pstn user calls to a DN >goes to VM > then it's all working  
as expected (e.g. cisco lady only speaks out 8 digit local DN).

any idea?

-- 
Smile, you'll save someone else's day!
Frog

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