[cisco-voip] UCCx Contact Service Queues & Service Level

[Jonathan Charles]

The call is queued when it hits the select resource step in the script.

On Tue, Apr 21, 2009 at 10:53 AM, Jeff Ruttman <ruttmanj at carewisc.org> wrote:
> Greetings,
>
>
>
> In a Contact Service Queue you can set a service level which is “The target
> maximum number of seconds a call is queued before it is connected to an
> agent.”
>
>
>
> Anyone know at what point a “call is queued?”  Is it at the beginning as the
> call comes in?  Or is it only when a call is actually queued because all
> agents are busy?  Or when?
>
>
>
> Thanks
>
> jeff
>
>
> CONFIDENTIALITY NOTICE: The information contained in this email including
> attachments is intended for the specific delivery to and use by the
> individual(s) to whom it is addressed, and includes information which should
> be considered as private and confidential. Any review, retransmission,
> dissemination, or taking of any action in reliance upon this information by
> anyone other than the intended recipient is prohibited. If you have received
> this message in error, please reply to the sender immediately and delete the
> original message and any copy of it from your computer system. Thank you.
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>