[cisco-voip] Transfering to a non mailbox extension in unity

[Damien Ball]

I check, and on the call handler in UC7, on the greeting menu, there is an option that says "Allow Transfers to Numbers Not Associated with Users or Call Handlers".  Check that, and set the restriction tables and you're good to go.  Hope that helps.



Damien Ball
Network Engineer
A+, CCNA, ACDT, ACTC
Granville County Schools
Technology Department
101 Delacroix St.
Oxford, NC 27565
Office:  (919) 693-4613
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>>> Damien Ball 04/28/09 2:00 PM >>>
So I have UC7, not UC2, but if you want to send a call to a non-mailbox extension (like an extension that exists on callmanager and not on UC), then you can.  You have to allow that transfer in the restriction tables or else the call will be blocked.  I think on my UC7 install, it defaulted to not allowing any transfers to extensions that didn't exist in UC.  You can tile that to support what you want.   See if UC2 has an option for that and if it will do what you want.

There was also an option i had to set somewhere..i think on the call hander, that allowed you to transfer to non-mailbox extensions, but you have to do this AND the restriction table allowance.



Damien Ball
Network Engineer
A+, CCNA, ACDT, ACTC
Granville County Schools
Technology Department
101 Delacroix St.
Oxford, NC 27565
Office:  (919) 693-4613
Fax:  (919) 693-7391
>>> Pat Hayes <pat-cv at wcyv.com> 04/28/09 1:49 PM >>>
This works the same way in UC as it does in Unity, you create a second
call handler (or a user), set the transfer rule to go to whatever
number you want, and set the action in the original call handler to
attempt transfer to the second call handler.

While not exactly what the OP was looking for, UC does also have the
ability to configure caller-input on a call handler to transfer
directly to an arbitrary dn, which will keep you from having to create
a 2nd call handler in that case. Not an option for the 'after
greeting...' though, yet.

On Mon, Apr 27, 2009 at 11:40 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> don't know much about UC but in Unity that was the way it used to be.  maybe
> UC hasn't caught up.
>
> Scott
>
> On Mon, Apr 27, 2009 at 3:23 AM, Robin Clayton <Robin.Clayton at rrca.org.uk>
> wrote:
>>
>> Hi Everyone
>>
>> On Unity Connection 2 I want a call handler to transfer the call after the
>> greeting to an extension that is not a user/mailbox ( a CCM hunt pilot )
>>
>> If I set up 2 call handlers ( the second having the pilot number I can get
>> it to work by Sending the 1st one to the second and then that has the
>> extension number of the hunt  pilot and works ok. It just means we have two
>> call handlers to do one job????
>>
>> The second call handler is set to take a message but actualy transfers to
>> the extension..
>>
>> Any Gems of wisdom?
>>
>> Thanks
>>
>> Rob
>>
>>
>> ===============================
>> Robin Clayton
>> Network Manager
>> Tel: 01228822075
>>
>>
>>
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>>
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