[cisco-voip] Call Handler Not Recognizing Inputs

[Curtis, Adam]

It seems to be any externals calls that are coming in. The internal extension for the Call Handler has not had this issue to my knowledge. I tested it 20-30 times this morning and didn't have a problem with it.

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com]
Sent: Friday, August 07, 2009 9:22 AM
To: Curtis, Adam; cisco-voip at puck.nether.net
Subject: RE: Call Handler Not Recognizing Inputs

Have you been able to pinpoint whether these are internal calls, external calls, mobile phone calls?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curtis, Adam
Sent: Friday, August 07, 2009 9:19 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Handler Not Recognizing Inputs

We use a Call Handler as our front end prompt for anyone who calls our company, but lately we have been having issues with it. Every 1 out of 6 times the Call Handler plays it will not recognize DTMF and just keeps playing the greeting. We are running Unity 7.0(2) and I have even restarted our Unity server to see if that was the problem. Has anyone run into this issue before?

Adam Curtis
Pizzagalli Construction Company
IT Support Technician
(802) 651-1319

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