[cisco-voip] Visual Voicemail Widget

Tue Aug 11 00:07:40 EDT 2009

Hi Guys, I am just trawling back through my emails regarding Visual Voicemail and seen this conversation.

If any of you can expand on your experiences with the following for visual voicemail I would appreciate it;

1. IP phone types supported
2. Enterprise deployment, or service for specific phones
3. Any gotcha's with the deployments
4. User feedback with the functionality against normal TUI access
5. What the differences are with this MIDlet and the "phone view" application within Unity/Unity Connection

I am going to be installing on CUCM7.1(2) and Unity Connection 7.x in the coming weeks and would appreciate some guidance.

Regards - Mike

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Wilusz
Sent: Tuesday, 19 May 2009 7:34 AM
To: Pat Hayes; Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Visual Voicemail Widget

Pat/Ryan,

Thanks for the feedback.  I had a feeling DCOM wasn't new.  I actually
attempted to run the wizard again per Ryan's recommendation and found that
it's unexpectedly closing while running (of course!!!).  Took the dump info
and forwarded to TAC on my case so we'll see where that leads.

Mike Wilusz, CCNA
Telecommunications & Networking Supervisor
Price Chopper Supermarkets / The Golub Corporation

Office/Mobile: 518-379-1103 (New Single-Number Reach!)
Fax: 518-831-9647
E-Mail: MikeWilusz at PriceChopper.com

> From: Pat Hayes <pat-cv at wcyv.com>
> Date: Mon, 18 May 2009 17:28:07 -0400
> To: Mike Wilusz <mikewilusz at pricechopper.com>, Ryan Ratliff
> <rratliff at cisco.com>
> Cc: <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] Visual Voicemail Widget
>
> DCOM permissions aren't something new to Unity 7, you've needed them
> for a while to get SA Web, mediamaster, VMO, etc to work. Of course,
> the exact permissions required continues to evolve as various
> Microsoft patches alter the minimum permissions required to perform
> certain tasks. Between that and the fact that even though you applied
> them once, a GPO or security app could unset them, re-running the
> permissions wizard isn't a bad idea.
>
> On the trace front, you'd first need to enable them - the VMWS and
> AuthenticationMgr micro traces. Then, the output would be in the
> AvCsGateway and w3wp logs, both available via the unity diagnostic
> tool as Ryan mentioned.
>
>
> On Mon, May 18, 2009 at 5:01 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>> You need to use the UDT tool to collect the files IIRC.
>>
>> I have no idea what's changed between versions and the case I had found the
>> customer even stated that when he ran permissions wizard it said the right
>> was already there but it still fixed the problem.  If you haven't run the
>> 7.0 permissions wizard it may not hurt.
>>
>> -Ryan
>>
>> On May 18, 2009, at 4:55 PM, Mike Wilusz wrote:
>>
>> Ryan,
>>
>> Already got a TAC case open last week but we all know how impatient the
>> telecom world is.  ;-)  Are DCOM right new to Unity 7.0 from 5.0?  I run the
>> permissions wizard and it shows as checked so I'm assuming it's already
>> done.  If no other tips I'll wait for TAC to reply.  I tried the micro-trace
>> for VMWS but can't seem to find the log file it dumps to.
>>
>> Thanks.
>>
>> Mike Wilusz, CCNA
>> Telecommunications & Networking Supervisor
>> Price Chopper Supermarkets / The Golub Corporation
>>
>> Office/Mobile: 518-379-1103 (New Single-Number Reach!)
>> Fax: 518-831-9647
>> E-Mail: MikeWilusz at PriceChopper.com
>>
>>
>>
>>
>>> From: Ryan Ratliff <rratliff at cisco.com>
>>> Date: Mon, 18 May 2009 15:41:43 -0400
>>> To: Mike Wilusz <mikewilusz at pricechopper.com>
>>> Cc: <cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] Visual Voicemail Widget
>>>
>>> Found one TAC SR where they needed to run permissions wizard to set
>>> DCOM rights.  You may want to enable the VMWS micro traces in the
>>> UDT, reproduce the error, then gather the logs and open a TAC SR.
>>>
>>> -Ryan
>>>
>>> On May 18, 2009, at 2:53 PM, Mike Wilusz wrote:
>>>
>>> Hey All,
>>>
>>> So we¹ve gone through the latest round of CUCM/Unity patches and have
>>> are system at the point where we can test the Visual Voicemail widget
>>> and see if it¹s something worth deploying.  CUCM is 7.0(2a) and Unity
>>> is 7.0(2)ES19.  When everything is all said and done and the
>>> configuration is complete, we¹re seeing an error when trying to login
>>> to the widget that ³Account XXXX is locked.  Contact your
>>> administrator to unlock the account.²  Hrmm.... Seems basic.  Checked
>>> in Unity and the account is not locked out there, and since we¹re in
>>> a UM environment I verified that the AD account is not locked out as
>>> well.  Tried this on 3 separate handsets and all seem the same error
>>> when attempting to login to the widget.  Anyone with any experience
>>> with the widget seen something similar?  I have a screenshot from the
>>> phone attached.
>>>
>>> Thanks in advance!
>>>
>>> Mike Wilusz, CCNA
>>> Telecommunications & Networking Supervisor
>>> Price Chopper Supermarkets / The Golub Corporation
>>> <Screenshot.jpg>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>

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