[cisco-voip] Unity Connection 7 Call Handlers based on Called Number

[O'Brien, Neil]

@ Lelio

 

Also, the transfer settings on each subscriber only affects calls that have been transferred from the handler via the “User with mailbox” option.  Any other type of transfer appears to go directly to the phone system.

 

 

From: O'Brien, Neil 
Sent: 02 December 2009 09:46
To: 'Lelio Fulgenzi'; Pat Hayes
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity Connection 7 Call Handlers based on Called Number

 

 

Thanks for the help guys.  I really want to go with the CSS/Partitions solution for scalability reasons however I’m still having difficulty getting it working.

 

When you use the Transfer to Alternate Extension option, unity attempts to transfer it back to the phone system, it doesn’t appear to look for the extn locally (be it a CH or user) first regardless of whether I have it in a separate CSS or not.

 

Straight from the Help menus “Transfer to Alternate Contact Number-Connection transfers the call to the phone number that you specify in the Extension field, for example to a cell phone or other external number. Connection transfers the call by releasing it to the phone system.”

 

I can’t see how I can get around this other than to create separate call handlers but I really don’t want to have to do this.

 

I’ll keep plugging away at it for alternatives but I’d be grateful if you had any further ideas?

 

Thanks again,


Neil

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