[cisco-voip] ccm7/unity7 one way audio

[Charles Goldsmith]

Ted, thank you for the reminder about the binding, I had missed that
in the gateway router.  This resolved my problem.

Thanks for the other suggestions as well
Charles

On Sat, Dec 5, 2009 at 4:51 PM, Ted Nugent <tednugent73 at gmail.com> wrote:
> What interface have you bound your MGCP to on the gateway? "mgcp bind" bind.
> Its sounds as though the Unity server can not reach that IP address. Log
> into the Unity server CLI and try to ping the remote gateway. My guess is
> its bound to an interface not reachable by the unity server, and/or the
> subnet mask or default gateway on the Unity server are wrong. Those are the
> most common issues for 1 way audio in that direction. HTHs
>
> On Fri, Dec 4, 2009 at 6:15 PM, Charles Goldsmith <wokka at justfamily.org>
> wrote:
>>
>> I have a small office that I just converted from cme/cue onto my
>> central CCM7/Unity7 setup.  The remote gateway is a 2821 with a
>> vwic-2mft with a full pri and its configured with MGCP, just like my
>> other sites, albeit with its own partition/css.
>>
>> Dialing internally across the wan, no problems rolling to voicemail,
>> hears greeting, can leave message.  When someone dials into a line
>> using the DID across the PSTN, the call rings normal, rolls to
>> voicemail when no answer, and no greeting.  It appears to be a one-way
>> audio issue.  You can leave a message and its recorded normally, just
>> the caller never hears a greeting.
>>
>> I'm not even sure where to start troubleshooting, debug of ccapi on
>> the gateway looks normal, nothing jumps out at me.  I'm using G711
>> everywhere across all locations, so it shouldn't be a codec issue.  I
>> have a single pvdm2-64 in the router, which has been fine prior to
>> this conversion to CCM, so I don't think its a dsp problem.  The
>> router only has the 2 port pri card in it, nothing else using dsps.
>>
>> If I open a TAC case, should I open it as a MGCP gateway issue or a
>> Unity problem?
>>
>> Thanks for any insight
>> Charles
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>
>