[cisco-voip] Unified Business Attendant Console Backup

[Bennie Grant]

Sorry guys - just moved to a Mac and it seems the mail rules don't work the same way as they used to :)

Adam, to answer your question there isn't a specific supported backup application - as these are the Cisco OEM products, its at the discretion of TAC as to what they will/want support, but I'll give you some generic info:

The key element to backup are the two databases. One of these is the configuration database, and the other holds call statistics. The Call stats one isnt used currently but may be in future versions. If you're not too bothered about the historical call stats, don't worry too much about backing it up...

Both databases are SQL based, so as long as you can back up "open files" on SQL, you'll be fine. I have seen people simply use the backup tool within the SQL Enterprise Manager to create a job for regular backups - that should work

The Cisco folder itself will typically just contain the files (exes, dlls etc) plus possibly trace files if you have them enabled and stored there. It doesn't do any harm to back them up, but they wont change on a regular basis (other than the traces of course), so its up to you

>From a restore point of view, I'm not completely familiar with it myself as I've never done it, but the process on the Arc side is to typically install a fresh version of the product on a new machine, allow the databases to be created with the same names as the old/backed up ones, then just restore the backups over the top of the original/fresh install databases

If it is of interest, the Arc forum may also be a good place to post this - http://forum.arcsolutions.com. There's nothing on this topic there specifically at the moment, but I'm hoping for that to become valuable resource for things Arc/CUxAC related in time :)

Cheers
--
Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com

[cid:3343137027_1585137]

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________________________________
From: Scott Voll <svoll.voip at gmail.com>
Date: Tue, 8 Dec 2009 21:59:09 -0000
To: Adam Blomfield <adman at adman.net>
Cc: <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Unified Business Attendant Console Backup

I'm surprised bennie hasn't  responded yet.

Arc can give you some info.

Scott

On Tue, Dec 8, 2009 at 11:16 AM, Adam Blomfield <adman at adman.net> wrote:
None of the documentation for CUBAC specifically indicates how to backup or restore the application. The only reference is to how it is a good idea to do a backup prior to upgrading - "In the case of the Cisco Attendant Console Applications it is recommended that you back up the Cisco Folder, backup of DBs and within the Registry the backup of Arcsolutions folder."

Is there a supported method of backing up and restoring the configuration, or are we on our own with this one?

-Adam

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