[cisco-voip] CUCM7+CUC7 and missed calls

[Mike Thompson]

David,

               Any luck on this? I haven't tried this in my lab yet and was
kind of curious.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Lima
Sent: Tuesday, December 22, 2009 5:26 PM
To: Lelio Fulgenzi; Chris Ward (chrward)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM7+CUC7 and missed calls

 

Ok, thanks a lot guys, I'll try your suggestion and I let you know the
result.

Best regards

David

  _____  

De: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Enviado el: Martes, 22 de Diciembre de 2009 04:25 p.m.
Para: Chris Ward (chrward)
CC: cisco-voip at puck.nether.net; David Lima
Asunto: Re: [cisco-voip] CUCM7+CUC7 and missed calls

 

Cool. Thanks. One more thing to try when I get my CUCM v7 server up and
running.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Chris Ward (chrward)" <chrward at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net, "David Lima" <David.Lima at alphasys.com.bo>
Sent: Tuesday, December 22, 2009 3:22:07 PM GMT -05:00 US/Canada Eastern
Subject: RE: [cisco-voip] CUCM7+CUC7 and missed calls

Correct. Space implodes onto itself. Sort of like "crossing the streams" for
you Ghostbusters fans.

 

But honestly, I don't think it would have any adverse affect since the
calling and original calling would be the same in that case.

 

-Chris

 

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, December 22, 2009 3:20 PM
To: Chris Ward (chrward)
Cc: cisco-voip at puck.nether.net; David Lima
Subject: Re: [cisco-voip] CUCM7+CUC7 and missed calls

 

ok - so the question arises, what if i use "release to switch" and enable
"Display Original Calling Number on Transfer from Cisco Unity"?

space/time rip?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Chris Ward (chrward)" <chrward at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net, "David Lima" <David.Lima at alphasys.com.bo>
Sent: Tuesday, December 22, 2009 3:17:18 PM GMT -05:00 US/Canada Eastern
Subject: RE: [cisco-voip] CUCM7+CUC7 and missed calls

Release to switch should always show the original calling number. With
supervised transfers, this service parameter should also display the
original calling party. You only need to use one or the other.

 

-Chris

 

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, December 22, 2009 3:15 PM
To: Chris Ward (chrward)
Cc: cisco-voip at puck.nether.net; David Lima
Subject: Re: [cisco-voip] CUCM7+CUC7 and missed calls

 

Cool! I didn't know that. So if we have a release to switch type transfer,
this CUCM service parameter will send the original calling number? That's
something we'll have to try. Some of the personal transfer options ended up
using supervised transfer which hid the calling number. This would allow us
to deploy those options without the disadvantage.

Something to try.


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Chris Ward (chrward)" <chrward at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "David Lima"
<David.Lima at alphasys.com.bo>
Cc: cisco-voip at puck.nether.net
Sent: Tuesday, December 22, 2009 3:12:21 PM GMT -05:00 US/Canada Eastern
Subject: RE: [cisco-voip] CUCM7+CUC7 and missed calls

David,

 

You need to use "Release-to-Switch" transfers from CUC to show the PSTN
number. There is also a CUCM transfer service parameter called "Display
Original Calling Number on Transfer <about:blank>  from Cisco Unity" that
would probably fix this up too (I believe it works with CUC, but I would
need someone to confirm/test for me) if you don't want to change the
transfer type.

 

-Chris

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, December 22, 2009 3:08 PM
To: David Lima
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM7+CUC7 and missed calls

 

CUC7 does not use CTI ports, it uses SCCP(SKINNY). That is if you mean
Connection.

That being said, it will show the voice mail port if you have supervised
transfer enabled, not release to switch.


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "David Lima" <David.Lima at alphasys.com.bo>
To: cisco-voip at puck.nether.net
Sent: Tuesday, December 22, 2009 2:29:38 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] CUCM7+CUC7 and missed calls

Hi guys, I have a cluster with a CUCM7 and CUC7+AutoAttendant and Voice
Mail. I have this inconvenient, when a user search the missed calls in the
IP Phone, it only shows the CTI number configured for AA and VM and not the
PSTN calling number.

 

If any one has a suggestion, please let me know.

 

All the best

 

David

 


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