[cisco-voip] troubleshooting incoming calls, what traces?

Rossella Mariotti-Jones rossella at chemeketa.edu
Fri Feb 6 14:38:13 EST 2009

I did try this before I posted but I don't see any digits, here's what I see:
006851: *Feb  6 09:32:59.231 PST: ISDN  Q921d: isdn_l2d_srq_process: QUEUE_EVENT
006852: *Feb  6 09:32:59.231 PST: ISDN  Q921d: isdn_l2d_srq_process: event_count 1
006853: *Feb  6 09:32:59.239 PST: //-1/xxxxxxxxxxxx/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0xC0702460, Interface Type=6, Destination=, Mode=0x9,
   Call Params(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=, FinalDestinationFlag=FALSE, Outgoing Dial-peer=0, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=D0000000024389bb000000F58000027b)
rossella mariotti-jones | chemeketa community college | network analyst | rossella at chemeketa.edu | 503-589-7775


From: Carlos Ortiz [mailto:COrtiz at sscincorporated.com]
Sent: Fri 02/06/2009 11:31
To: Rossella Mariotti-Jones; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] troubleshooting incoming calls, what traces?

Term mon


Debug isdn q.931


This will show you the digits coming in from the telco.


Term no mon


Undebug all 


To turn off the debugs....



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella Mariotti-Jones
Sent: Friday, February 06, 2009 2:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] troubleshooting incoming calls, what traces?


I'm trying to troubleshoot a problem with a call from the outside not completing to a specific extension. Ext. 5555 lives on our old PBX and it works if you call it on net (CUCM --> GW --> PBX) but if you dial the ten digits you get a busy tone (PSTN --> GW --> CUCM --> GW --> PBX). I can seem to be able to figure out which debug commands to use on the GW to get this info, I don't see the digits coming through, are there some traces I can get with rtmt? TIA.


rossella mariotti-jones | network analyst | chemeketa community college | rossella at chemeketa.edu | 503-589-7775

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