[cisco-voip] troubleshooting incoming calls, what traces?

[Peter Slow]

Johnny, Rosella,
   This most likely has little to do with call routing, translations,
or anything like that. As you had mentioned earlier, Rosella, the Temp
Fail cause code you were seeing is indicative of a media resource or
dsp/gateway failure.
   To continue helping we need you to tell us if this gateway is doing
h.323 or MGCP with CUCM. You currently have "debug isdn q931" turned
on. In addition, please turn on:

If this is an MGCP gateway: debug mgcp pack
If this is an h.323 gateway:  debug h225 asn1, debug h245 asn1, debug h225 a931

make a test call and post the output. I am thinking that you're
probably using an MGCP gateway and the GW is returning some sort of
failure to the CM following the start of call setup. The above debugs
will show us where the error is coming from.

-Peter

On Mon, Feb 9, 2009 at 11:39 PM, Johnny <randvines at gmail.com> wrote:
> Hi Rosella,
>
> Can you make sure that you have a translation that will map what i presume
> is the correct DDI (5034804255)  to 5555? There is probably a translation
> for the rest of the range, possibly this number falls outside of the mask
> applied to the translation?
>
> Just my 2 cents...
>
> Kind Regards,
>
> Johnny
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rossella
> Mariotti-Jones
> Sent: 09 February 2009 12:58
> To: Mike Lydick
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] troubleshooting incoming calls, what traces?
>
> Here's what I have in my debug. Also please note that we tested with another
> DID which also lives on the old PBX, same configuration except it's a
> physical phone and this works fine from either inside and outside (3693 is
> the voicemail number). They match the same router pattern and everything
> looks the same in DNA.
>
> Here's the debug, the calling number is 5034804255, the called number is
> 3693. TIA.
>
> 009548: *Feb  6 11:38:50.011 PST: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8
> callref = 0x8149
>        Display i = 'Voicemail'
> 009549: *Feb  6 11:38:50.055 PST: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd
> = 8  callref = 0x0149
> 009550: *Feb  6 11:38:50.499 PST: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8
> callref = 0x25FD
>        Bearer Capability i = 0x8090A2
>                Standard = CCITT
>                Transfer Capability = Speech
>                Transfer Mode = Circuit
>                Transfer Rate = 64 kbit/s
>        Channel ID i = 0xA98396
>                Exclusive, Channel 22
>        Display i = '7640 Chris/Michael'
>        Calling Party Number i = 0x2181, '5035897640'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '5033906096'
>                Plan:ISDN, Type:National
> 009551: *Feb  6 11:38:50.867 PST: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8
> callref = 0x814B
>        Display i = '2692 Pamela Fifer'
> 009552: *Feb  6 11:38:50.935 PST: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd
> = 8  callref = 0x014B
> 009553: *Feb  6 11:38:50.979 PST: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd =
> 8  callref = 0xA5FD
>        Channel ID i = 0xA98396
>                Exclusive, Channel 22
> 009554: *Feb  6 11:38:52.911 PST: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd =
> 8  callref = 0xA5FD
>        Progress Ind i = 0x8488 - In-band info or appropriate now available
> 009555: *Feb  6 11:38:55.483 PST: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd
> = 8  callref = 0x0149
>        Cause i = 0x8490 - Normal call clearing
> 009556: *Feb  6 11:38:55.499 PST: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8
> callref = 0x8149
> 009557: *Feb  6 11:38:55.539 PST: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP
> pd = 8  callref = 0x0149
> 009558: *Feb  6 11:38:57.975 PST: ISDN Se0/0/1:23 Q931: TX -> SETUP pd = 8
> callref = 0x2C79
>        Bearer Capability i = 0x8090A2
>                Standard = CCITT
>                Transfer Capability = Speech
>                Transfer Mode = Circuit
>                Transfer Rate = 64 kbit/s
>        Channel ID i = 0xA98395
>                Exclusive, Channel 21
>        Display i = '3226 Dawn Kerslake'
>        Calling Party Number i = 0x2181, '5033163226'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0xA1, '15039914931'
>                Plan:ISDN, Type:National
> 009559: *Feb  6 11:38:58.063 PST: ISDN Se0/0/1:23 Q931: RX <- CALL_PROC pd =
> 8  callref = 0xAC79
>        Channel ID i = 0xA98395
>                Exclusive, Channel 21
> 009560: *Feb  6 11:38:58.383 PST: ISDN Se0/3/1:23 Q931: RX <- CONNECT pd = 8
> callref = 0xA93C
> 009561: *Feb  6 11:38:58.387 PST: ISDN Se0/3/1:23 Q931: TX -> CONNECT_ACK pd
> = 8  callref = 0x293C
> 009562: *Feb  6 11:38:58.623 PST: ISDN Se0/0/1:23 Q931: RX <- PROGRESS pd =
> 8  callref = 0xAC79
>        Cause i = 0x829F - Normal, unspecified
>        Progress Ind i = 0x8288 - In-band info or appropriate now available
> 009563: *Feb  6 11:38:59.359 PST: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8
> callref = 0x014C
>        Bearer Capability i = 0x8090A2
>                Standard = CCITT
>                Transfer Capability = Speech
>                Transfer Mode = Circuit
>                Transfer Rate = 64 kbit/s
>        Channel ID i = 0xA98381
>                Exclusive, Channel 1
>        Calling Party Number i = 0x2183, '5034804255'
>                Plan:ISDN, Type:National
>        Called Party Number i = 0x80, '3693'
>                Plan:Unknown, Type:Unknown
> 009564: *Feb  6 11:38:59.375 PST: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd =
> 8  callref = 0x814C
>        Channel ID i = 0xA98381
>                Exclusive, Channel 1
> 009565: *Feb  6 11:38:59.375 PST: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd
> = 8  callref = 0x814C
>        Cause i = 0x84A9 - Temporary failure