[cisco-voip] Unity problem

Jason Aarons (US) jason.aarons at us.didata.com
Tue Feb 17 13:10:58 EST 2009

I assume you are running Unity Voicemail Only? Or is this Unified and messages appearing in Outlook?  Cisco shipped the Exchange 2000 Enterprise Edition which shouldn't have an issue with mailstore size.  I would suggest patching to 4.0(5) and see if the Unity problem stops.


I would check you Windows Event Viewer logs in both Exchange and Unity to see what is happening. What is the exact error message when it stops?


I would use Unity Reports in Web/Sa to view mailbox sizes and consider changing to G729 codec and adding hardware DSP resources.   Lastly you can set mailbox size limits to reduce large mailbox offenders and also run ESEUTIL after hours.





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Victor Rodriguez
Sent: Tuesday, February 17, 2009 12:58 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity problem




I think this problem for you is very easy, but for me its becoming a real headache I have a Unity (Cisco Unity 4.0 Build 4.0(2)), the problem is regarding the priv1.edb file in the Microsoft exchange, the size is growing and growing 25G or more and the Unity stop working, some person tell me if I do a NTBackup for the mailbox it will fix that problem, but nothing happened the file keep growing, if you know how to solve this, please help me


Victor Rodriguez



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