[cisco-voip] Microsoft Voicemail vs Unity Voicemail

Wed Feb 18 15:35:32 EST 2009

We had set up a lab with Microsoft voicemail and my "guy" tells me there are call handler capabilities (not called call handlers in the Microsoft world) as well as the option to program an RDN or 0 operator for each mailbox.  Those were two of my concerns so he tested it and it seems to work.  I wasn't involved in the lab set up or the testing so I can't provide details but if anyone is serious about going to Microsoft VM and these are the show stoppers I can hook you up with my colleague to discuss.

Birni Tkachuk
Voice Services Specialist
Information Services Division
P  780.471.7532  F  780.491.3083

From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Wednesday, February 18, 2009 11:51 AM
To: Eric Isakson
Cc: Tkachuk,Birni; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

Like I said, Call Handlers, etc.
On Wed, Feb 18, 2009 at 10:46 AM, Eric Isakson <Eisakson at ogdenclinic.com<mailto:Eisakson at ogdenclinic.com>> wrote:

You also lose a few Unity features that are sometimes taken for granted.  One that comes to mind is the ability for a individual subscribers to have a TUI menu for their mailbox.  E.g. press 0 to dial a receptionist directly from the mailbox greeting.  AFAIK, MS doesn't have that kind of functionality yet.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Scott Voll
Sent: Wednesday, February 18, 2009 11:40
To: Tkachuk,Birni
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Microsoft Voicemail vs Unity Voicemail

It is definately something I've been kicking around for some time.  I just haven't yet pulled the trigger.

I have Exchange 2k7 UM installed at one of my School Districts and they love it (but they also have never had unity).  The have a great voice portal which they love.  they have true UM.  Negitves are lack of Call handlers and the such.

I have a SLA with MS for pretty much all Enterprise OS / Apps and it would not cost use much at all.  I've been totally frustrated with Cisco on their pricing structure for smartnet / subscriptions.  I'm paying more for my Unity server in contract then my CM cluster.

budgets get any tighter and it may just push me over the top.  We already use OCS for IM / Presence, and I'm working on integrating CM into it.  I think I could see us going to Excheange 2k7 pretty easy.  I don't see coming off CM for Call Processing or UCCx for contact center, but Unity is pretty easy to flip a coin.  and it would get it off my plate and on to my Exchange / AD guys plate =)

Scott

2009/2/18 Tkachuk,Birni <birnit at nait.ca<mailto:birnit at nait.ca>>

Has anyone thrown in the towel with Unity and opted out for the Microsoft Voicemail product.    We're aware of the work around with MWI.  What about interfacing with a Blackberry Enterprise Server?

Birni Tkachuk

Voice Services Specialist

Information Services

NAIT

11762 - 106 Street NW

Edmonton, Alberta  T5G 2R1

P 780.471.7532  F 780.491.3083  E birnit at nait.ca<mailto:birnit at nait.ca>

www.nait.ca<http://www.nait.ca/>

NAIT - An Institute of Technology Committed to Student Success

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