[cisco-voip] FW: End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
eric.pedersen at sait.ca
Tue Feb 24 12:30:11 EST 2009
I asked our local Cisco rep, and this notice only affects EIM and WIM for UCCX. Cisco will continue to sell them as options for UCCE. If it affects you, you should probably talk to your Cisco sales rep.
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Patrick Aland
Sent: February 23, 2009 20:07
To: Voll, Scott
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] FW: End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
Really EIM and WIM where just OEM'ed versions of Egain - my guess is
that that relationship didn't work out as expected (and truth be told
the integration wasn't all that tight an integration)
I haven't seen it officially but my guess is that you'll be able to
continue to purchase this via EGain if its something you want to
On Mon, Feb 23, 2009 at 11:08 AM, Voll, Scott <Scott.Voll at wesd.org> wrote:
> Looking at this at CIPTUG I thought this had some really good potential. Of course with where we are economically we couldn't move on it.
> Anyone know what's happening with it? Is it just going away or is something coming in its place?
> -----Original Message-----
> Subject: End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
> Message Type : End-of-sales/ End-of-life announcement
> Cisco Systems announces the end-of-sale and end-of-life dates for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express. The last day to order the affected product is August 21, 2009. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as listed in Table 1 in the EoL announcement.
> For more details, refer to:
> This email has been sent to scott.voll at wesd.org.
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