[cisco-voip] Can't see Presence status with CUPS7

[Brian]

Thanks to all for the replies.  This is resolved now.  I had to change the
Proxy Domain under Service Parameters to be all lower case instead of upper
case.  Who would have thought that case would have mattered...

Thanks again to all the replies.

Regards,
Brian


On Tue, Dec 30, 2008 at 1:12 PM, Brian <bms314 at gmail.com> wrote:

> Would LDAP have anything to do with this scenario?  I can login with my AD
> credentials and search for all users in AD so that part seems to be
> working.  I can see full presence status of users as long as they are not
> added as a contact.  As soon as I add them as a contact, their presence
> status goes Offline.  If I delete them as a contact, I can see full presence
> status again.
>
> Brian
>
>
>
> On Tue, Dec 30, 2008 at 12:00 PM, Brian <bms314 at gmail.com> wrote:
>
>> I have the subscribe CSS defined for each phone as well as in the End User
>> profiles.
>>
>> Phone control works great from CUPC.  In fact, everything seems to work
>> great except Presence status.
>>
>> I do have CUCM configured to the IP address of CUPS.
>>
>> Get this...if I search for a user on the bottom tab, I can right click on
>> the user and send an IM even though their status says offline.  If I delete
>> that same user from my contact list, I then see the user as Available in the
>> Instant Message window and I can see full presence status like I would
>> expect.  As soon as I add that user as a contact, it says the user has gone
>> offline and the presence status turns grey.
>>
>>
>> -Brian
>>
>>
>>
>> On Tue, Dec 30, 2008 at 11:42 AM, Bill Talley <billt at aos5.com> wrote:
>>
>>>  Does susbscribe calling search apply in this case, or is that only
>>> required for blf on the phones? Do you have subscribe css defined or is it
>>> set to None?
>>>
>>> Does phone control work from cupc?
>>>
>>> Sent from a mobile device with very tiny touchsceen input keys. Please
>>> excuse my typos.
>>>
>>>
>>>
>>> ------------------------------
>>> From: Brian <bms314 at gmail.com>
>>> Sent: Tuesday, December 30, 2008 11:33 AM
>>> To: Bill Talley <billt at aos5.com>
>>> Cc: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] Can't see Presence status with CUPS7
>>>
>>>  Yes, all users are associated to the DN's at the bottom of the DN
>>> page.
>>>
>>> I have rebooted the CUPS server entirely several times, no change.
>>>
>>> I also checked to make sure that I don't have two NIC connections (turned
>>> off wireless) without any change.
>>>
>>> Brian
>>>
>>>
>>> On Tue, Dec 30, 2008 at 10:43 AM, Bill Talley <billt at aos5.com> wrote:
>>>
>>>> Do you have the users associated to their DN at the bottom of the
>>>> directory number page?
>>>>
>>>> Also, have you restarted the cups and sip services on CUPS after
>>>> creating the integration between cupc and cucm? That usually resolves the
>>>> issue for me.
>>>>
>>>> Sent from a mobile device with very tiny touchsceen input keys. Please
>>>> excuse my typos.
>>>>
>>>> ------------------------------
>>>> From: Brian <bms314 at gmail.com>
>>>> Sent: Tuesday, December 30, 2008 10:23 AM
>>>> To: cisco-voip at puck.nether.net <cisco-voip at puck.nether.net>
>>>> Subject: [cisco-voip] Can't see Presence status with CUPS7
>>>>
>>>>  I'm trying to build a CUPS7 server with CUCM7 and CUPC7.  At this
>>>> point, everything is working except I cannot see the status of my contacts.
>>>> I can see my own local status on each client and it is set to Available.
>>>> Under Show Server Health, everything is Green.  On the CUPS System Dashboard
>>>> and Troubleshooter, everything is also green and happy.  If I search for a
>>>> contact, I can right click on the user and send IM back and forth without
>>>> problem even though their status says Offline.
>>>>
>>>> Has anyone run into this before and can give me some pointers?  I've
>>>> gone through the CUPS troubleshooting guide and everything seems correct.
>>>> I've checked all the CSS's and they are all set.  I have primary extension
>>>> populated for each user and they are associated to the DN's.  From RTMT on
>>>> the CUPS server, the only error I see is that the Cisco AMC Service is
>>>> seemingly down.  Serviceability says it is up so I'm not sure if I need to
>>>> be concerned with that or not.  I'm about ready to just rebuild the server
>>>> from scratch, but am hoping someone else has seen this before.
>>>>
>>>> TIA,
>>>> Brian
>>>>
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>>
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