[cisco-voip] Agent Desktop with Citrix or VDI ?

Fri Jan 9 09:35:46 EST 2009

Can you do the audio forking with SCCP or just SIP? 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Friday, January 09, 2009 8:25 AM
To: Jeff Ruttman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?

SPAN is what allows one network port to listen to everything that is Tx/RX on another network port or VLAN on the same switch. RSPAN is simply a protocol that allows you to do the same thing, but across switches.

With CallManager v7 (perhaps 6) allows you to do SIP audio forking so you don't need to do (R)SPAN.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Jeff Ruttman" <ruttmanj at carewisc.org>
To: cisco-voip at puck.nether.net
Sent: Friday, January 9, 2009 9:16:23 AM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?

Good to know.  Thanks.

…though I’m not sure what SPAN or RSPAN is J

(Yah, I’m no authority much beyond my recent direct experience with these systems.)

Thanks

jeff

  _____  

From: Scott Voll [mailto:svoll.voip at gmail.com] 
Sent: Thursday, January 08, 2009 4:51 PM
To: Eric Isakson
Cc: Jeff Ruttman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?

only via a SPAN or RSPAN.  

you loose the monitoring / recording with no CAD directly connected.

Scott

On Thu, Jan 8, 2009 at 2:07 PM, Eric Isakson <Eisakson at ogdenclinic.com> wrote:

How does silent monitoring/call recording work in that environment?

Eric Isakson | Network Engineer | Information Technology Dept. | Ogden
Clinic | eric at ogdenclinic.com | 801.475.3572

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net

[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
Sent: Thursday, January 08, 2009 15:00
To: cisco-voip at puck.nether.net

Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?

We're essentially a Citrix environment, and Agent Desktop works fine on
our Citrix servers.  Initially we were on IPCCx 4 and now we're on UCCx
5 and the agent has worked fine for us with both versions.

We installed the agent as you would any application on a terminal
server, but in every other respect the install is no different than on a
PC.  Install it, run it, and it works.

Thanks
jeff

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dane
Sent: Thursday, January 08, 2009 3:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent Desktop with Citrix or VDI ?

Trying to find information on virtualizing the Agent Desktop in Contact
Center.  I have seen some Cisco docs say you that Agent Desktop can work
in Citrix. Not really sure how that would work honestly since the Agent
usually has to be on a PC connected to the PC port of the phone it is
controlling.  My understanding of all this is limited to my experience
with IPCCX so maybe enterprise and CTIOS offers something more.

CTIOS raises another question though, in reading about it I always see
reference to CTI OS Agent Softphone which actually is a softphone and
not the same as what the IPCCX agent does.

We would like to try creating VM's for the call center agents, seems
like the ideal place to do VDI is a call center but not sure how to
handle the Agent software when I have always been under the impression
that the agent has to be physically located off the phone to do the
phone control, which makes me wonder how you can even run this in Citrix
like the docs say?

Any thoughts?  How are others doing this or are they?
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
CONFIDENTIALITY NOTICE: The information contained in this email
including attachments is intended for the specific delivery to and use
by the individual(s) to whom it is addressed, and includes information
which should be considered as private and confidential. Any review,
retransmission, dissemination, or taking of any action in reliance upon
this information by anyone other than the intended recipient is
prohibited. If you have received this message in error, please reply to
the sender immediately and delete the original message and any copy of
it from your computer system. Thank you.
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

####################################################################################################
This email is confidential and may be legally privileged. It is intended solely for the addressee.
Access to this email by anyone else, unless expressly approved by the sender or an authorized
addressee, is unauthorized. If you are not the intended recipient, any disclosure, copying,
distribution or any action omitted or taken in reliance on it, is prohibited and may be unlawful.
If you believe that you have received this email in error, please contact the sender, delete this
email, and destroy all copies.
####################################################################################################

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

CONFIDENTIALITY NOTICE: The information contained in this email including attachments is intended for the specific delivery to and use by the individual(s) to whom it is addressed, and includes information which should be considered as private and confidential. Any review, retransmission, dissemination, or taking of any action in reliance upon this information by anyone other than the intended recipient is prohibited. If you have received this message in error, please reply to the sender immediately and delete the original message and any copy of it from your computer system. Thank you.
_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090109/7ebfb302/attachment.html>