[cisco-voip] UCCX 5.0 (2) calls not reaching agents

[James Buchanan]

Hello,

 

This sounds like a DTMF issue. Are you running H323 or MGCP on your
gateway?

 

Thanks,

James

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of abuch
Sent: Monday, January 12, 2009 1:47 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX 5.0 (2) calls not reaching agents

 

Dear all,
External calls destined to contact center are not reaching the queue and
subsequently to the agents. Callers hear IVR prompts normally but when
entering the choice to connect to agent, they hear long silence and "I
am sorry we are experiencing system problems please try again" system
announcement. Internal calls (calls originating from the same partition)
can reach the agents.  When I did a reactive debug on the script, it
reaches the CSQ part and it throws an exception about system not being
able to handle transfers (sorry i didn't catch the whole error message).
I did a restart of the call manager (6.1) and it seems the system is now
working. My question is what is causing such problem?

regards,

Abebe Amare

No virus found in this incoming message.
Checked by AVG - http://www.avg.com
Version: 8.0.176 / Virus Database: 270.10.5/1886 - Release Date:
1/10/2009 6:01 PM

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