[cisco-voip] Changing dial out number from 9 to 5 to solve 911mis-dial issues

[Michael Thompson]

One way that I've done it is to route 911 calls thru an AC queue with a few
second hold time.  This resolves the people that hit the second 1 in a 911
call and hang up (not realizing that the call has cut through already).

 

 

 

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Wednesday, January 14, 2009 10:00 AM
To: 'Lelio Fulgenzi'; 'Rob Leetun'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Changing dial out number from 9 to 5 to solve
911mis-dial issues

 

I like that way as well. In the end it is a user education problem. 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, January 14, 2009 8:55 AM
To: Rob Leetun
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Changing dial out number from 9 to 5 to solve 911
mis-dial issues

 

Have you considered adding a 911X route plan or translation that is blocked?
This way, people who misdial 911 will hear reorder tone on the fourth digit
but still get sent to 911 if they wait a few seconds. 9.911 will continue to
work as normal. With a bit of education, people will know to dial 9.911 in
an emergency (or a local emergency number), but still have access to 911.

That's something we are considering.

Just a thought. 


---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Rob Leetun" <rleetun at bouldercounty.org>
To: cisco-voip at puck.nether.net
Sent: Wednesday, January 14, 2009 9:48:16 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] Changing dial out number from 9 to 5 to solve 911
mis-dial issues



Greetings,

 

We are going to change our dial out number from 9 to 5 to solve the
miss-dial 911 issues.  I know that all the route patterns need to be
changed.  However, is there anything else that I am missing that needs to be
changed too?

 

Thanks for the help.

 

Rob


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