[cisco-voip] Hunt Groups/Line Group Alert

[Truelove_John]

We setup up something similar.  We have a hunt group for our helpdesk
line.

I setup additional directory numbers for each person in the hunt group
and then added it to the phone as a second line.

I used 1380 - 1389, then just labeled the text on line #2 as HelpD.

 

Calls coming to my number Line #1,  Calls to helpdesk Line #2.

 

John

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of JASON BURWELL
Sent: Thursday, January 29, 2009 3:56 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Hunt Groups/Line Group Alert

 

I have UCM 6.1 and am looking at some options for hunt groups. I have
them working fine but I was wondering if there is any way to alert the
user that the call is coming from the hunt pilot and not a call directly
to their DN#. The only difference I see with the default config is that
on Hunt Group calls, the iDivert softkey is grayed out. What I am
looking for is some kind of visual alert so they can see the call is
coming from the Hunt Pilot. Is this possible?

 

Thanks

Jason

 

Jason Burwell

Telecom Network Administrator

Founders Federal Credit Union

 

 

Notice:  All statements and representations in this transmission are not
necessarily those of my employer. 

 

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