[cisco-voip] Printing from CCMAdmin

[Bill Simon]

We run a large cluster with various types of people accessing the 
information.  Some are technical people, others are not.  Consultants 
want to print customer's information and take this as a reference when 
meeting with the customer.  It sounds like this could possibly be 
accomplished through the BAT and AXL stuff you are mentioning.  So we 
have to program a major interface just so our consultant users can do 
what they used to do, easily, in CCM 4.1?

What it seems Cisco is lacking is the understanding that not only 
technical people will be using their software.  I personally could not 
care less to print.  I hate paper clutter.  But others in our 
organization rely on this in the workflow process.

This is especially obvious in the design of CCMUser.  CCMUser is just 
CCMAdmin retooled for user access.  Makes sense to tech people but when 
our average users got into it, they were puzzled.  Why do they need to 
put in queries for their fast dials/PAB?  Why doesn't it just show them 
the list and allow them to easily edit?  Why are there a zillion clicks 
necessary?  Why do they get a (single) drop down menu and a giant Cisco 
splash page rather than a sensibly laid-out home page?  CCMUser is not 
for users at all.


Wes Sisk wrote:
> Hi Bill,
> 
> We have seen this request come into TAC a few times.  However, we're 
> still lacking clarity.
> 
> Why are prints are necessary?  New features such as BAT export and AXL 
> should generate text based reports and displace the need for printing.  
> Worst case scenario 'run sql ...' from CLI.  Or, even better, just take 
> a backup and save it off to a safe place.
> 
> But why do you want prints?  They cannot be migrated or used for 
> anything other than stare-and-compare which is a very manual and error 
> prone process.
> 
> /Wes
> 
> On Sunday, July 05, 2009 4:58:00 PM, Bill Simon <bills at psu.edu> wrote:
>> Can anyone using CUCM 6.x comment on how you print configs from CCMADMIN?
>>
>>
>> Bill Simon wrote:
>>> Has anyone come up with a solution to print off pages from CCMAdmin 
>>> in the 5.x+ version of CUCM?
>>>
>>> We recently upgraded from 4.1.3 to 6.1.3 and like the new 
>>> CCMAdmin--on screen.  But it does not print well, especially anywhere 
>>> that there are scroll bars.